LEAF Collections Specialist I

Overview: Responsible for the collection of assigned past due loan and lease accounts generally under 60 days past due via phone and/or email. Works with the customer, dealer and/or internally to determine the root cause of the issue to be able to resolve the situation. Primary Responsibilities: Contact delinquent loan and lease customers via phone and/or email to determine root cause of delinquency and resolve delinquent workout cases to secure payments or minimize loss. Work with customer and/or other cross-functional teams to resolve delinquent contracts resulting from administrative issues. Ensure management awareness of accounts where timely payment will not be made to ensure appropriate action may be undertaken depending on the specific case. Use credit bureau data, post office information, internet searches and other tools to locate customers who have moved or changed phone numbers. Research and resolve billing-related customer issues and complaints. Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: Supervisory/Managerial Responsibilities: Not Applicable Education and Experience Required: Minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ customer service, collections and/or related experience Proven verbal and written communication skills Proficiency with personal computer skills, as well as pertinent spreadsheet, word processing and email software Education and Experience Preferred: Minimum of 2 years’ commercial equipment leasing and finance collections experience Work experience in an office environment Some college M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Moberly, Missouri, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. HR Career Site Privacy Notice

Salary : $19 - $31