What are the responsibilities and job description for the Customer Service Representative position at 50027 - GRR - Attalla Inc?
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
In a proactive manner, contact all customers in an assigned geographical territory to request a pick-up of waste and/or to deliver a product. In addition to this, receive calls from clients and Sales Representatives to provide service as requested.
- Coordinate, communicate and facilitate transportation with GRR personnel, Customers and Transporters in a proactive and timely manner. Create required paperwork necessary for shipments including quote letters and accurate pricing and fees.
- Manage all calls received from assigned clients, internal co-workers, Managers, and Sales Representatives to address such issues as special arrangements and/or coordination, billing, compliance, transportation, and credit collection.
- Work closely with assigned sales representatives / managers on a daily basis, creating a team concept that fosters communication that insures we meet and exceed our customer's expectations.
- Working knowledge of Microsoft Excel, Word, and Enviro Ware to prepare quotes, updates, and other communication both internally and to the assigned customers.
- Have a positive attitude that fosters a winning culture. Also, oral and written communication with our customers, sales team, within the depart as well as with other departments is a must.
What Are We Looking For
- Strong customer focus with the ability to communicate clearly and respectfully
- Proven ability to manage multiple tasks while maintaining accuracy and attention to detail
- Comfort working with order entry, scheduling, and customer information systems
- Problem-solving mindset with a collaborative, team-oriented approach
- Dependability, adaptability, and a commitment to delivering a positive customer experience
Work Environment
This role is based in an office or operational setting that supports collaboration with customers and internal teams. The environment is fast-paced, customer-focused, and emphasizes safety, professionalism, and teamwork.
What We Offer
- Competitive base salary, $20.49 to $25.27 per hour.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
Salary : $20 - $25