ECM/ CS Care Manager I, II, III

About Us:

4th Second is a nonprofit organization dedicated to driving systemic change and fostering collaboration to bridge the gap between community needs and resources. Based in Solano County, with a focus on Vallejo, we specialize in Enhanced Care Management, employment and support services, and youth programs. Our work serves a wide-range of individuals, including youth and adults who are unhoused, at-risk, or justice-involved.

At 4th Second, we are committed to trauma-informed and harm reduction approaches, offering services such as street medicine, healthcare coordination, mental health counseling, youth substance use and suicide prevention, workforce development, and community-driven initiatives for food and housing sovereignty.

Our mission is simple: to meet people where they are, empower them with the care and resources they need, and support their journey toward holistic well-being.

About the Role:

As a Care Manager you will be responsible for providing comprehensive case management services to clients. In this dynamic role you will work closely with individuals who are transitioning from the justice system as well as individuals experiencing homelessness by helping them navigate various challenges and barriers they may face. This position assists and aids program participants with effectively setting, managing and attaining their goals to become self-sufficient and financially independent whether through employment or assistance with social services. The Care Manager may perform home and encampment visits, engage in outreach services with and without community partners, provide transportation for clients, work a flexible schedule, and must be willing to accommodate participants who do not have reliable transportation.

We offer Care Manager positions ranging from Levels I-III based on experience and to promote professional development. A role as a Care Manager Level II & III requires advanced skills and experience in managing complex cases, high-level documentation, and providing expert guidance and support to participants.

Supervisory Responsibility: None

Job Type: Full-time, Hourly, Non-exempt

Expected schedule: Monday-Friday 9 am - 4:30 pm; 35 per week (7 hour workday); Occasional weekends and evenings are required

Location: Vallejo, CA - in office & community; 1 remote day may be granted after 90 day introductory period

Benefits:

• 403(b) Retirement plan
• Employer Sponsored Kaiser Platinum Health Insurance, Dental, Vision, and Life Insurance
• 20 Days Paid time off per year
• 12 Paid Holidays
• Employee Assistance Program
• 1 Hour Employer Paid Wellness Time
• Pet insurance discounts

What You Will Do:

• Carry a caseload of 18-22 participants maintaining regular contact (at least monthly, based on acuity level) with program participants.Conduct outreach to meet clients where they are including curbside communities, shelters, and other places people may be living
• Conduct initial assessments to identify clients' needs, strengths, and barriers
• Develop and implement personalized case management plans for each client
• Provide ongoing support, counseling, and advocacy to clients, ensuring they have access to necessary resources and services
• Collaborate with community organizations, social service agencies, and healthcare providers to coordinate and facilitate access to housing, employment, education, healthcare, and other support services
• Monitor clients' progress and provide regular updates to the program director and other team members
• Maintain accurate and up-to-date client records, case notes, and documentation
• Participate in team meetings, case conferences, and training sessions to enhance professional development and share best practices
• Commit yourself to treating each community member with respect and dignity
• Maintain database records, including client intakes, program outcomes
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards

Minimum Qualifications: 

• Bachelor’s degree in social services, psychology, or a related field, with relevant certification from a four-year program and/ or equivalent experience
• Extensive experience working with low-income and/or homeless populations, demonstrating advanced clinical skills and case management expertise
• Proficient computer skills, including Google Docs, Microsoft Office Suite, and EHR platforms
• Advanced typing skills
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities
• Access to reliable personal transportation required, including a DMV record that permits the driver to be insured under 4th Second’s automobile coverage
• Pass Required Background Checks: Successfully complete Live Scan and other background checks as a prerequisite for hiring, ensuring compliance with safety and security protocols set forth by 4th Second

Preferred Qualifications: 

• Master’s degree with an emphasis in social services, psychology, or related fields
• Extensive experience working with low-income and/or homeless populations
• Bilingual in English and Spanish

Physical Qualifications: 

• Engage in verbal and written communication
• Operate a computer, smartphone, and other office tools and equipment
• Reach hands up above one's own head
• Stand and sit for at least 1 hour at a time
• Able to walk moderate distances, such as for a duration of 15 minutes and up and down moderate gradients (i.e., hills, stairs)
• Crouch, kneel, or squat for at least 5 minutes at a time
• Able to traverse uneven ground (i.e., walk along terrain where the ground is sloped and rocky)
• Able to carry and/or lift up to 25 lbs
• Visually or otherwise focus and navigate in immediate surroundings
• Reasonable accommodation will be provided in accordance with applicable laws and policies
• Operate a moving vehicle, including some night driving

Work Environment:

This position operates in both residential care settings and the community. The role may involve exposure to unsanitary conditions, challenging behaviors, and various environmental factors. Staff are expected to follow all safety protocols and demonstrate cultural competency and trauma-informed care in all interactions.

Non-Discrimination Statement:

4th Second is an equal opportunity employer and does not discriminate against job applicants on account of race, color, creed or religion, national origin including language use restrictions, sex, gender, gender identity or expression, age, sexual orientation, marital status, physical or mental disability, medical condition or HIV/AIDS status, political affiliation, military or veteran status, genetic characteristics, or ancestry.

Note: We comply with the Fair Employment and Housing Act (FEHA) and the Americans with Disabilities Act (ADA). We consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. New hires may be subject to passing skills tests.

We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety or morale, or if doing so could create conflicts of interest.