Learning Program Facilitator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.  The Learning Program Facilitator delivers and reinforces training across operational and corporate teams (e.g., resident management, leasing, contact center, sales and marketing, and other support functions). This role facilitates technical and role-specific training, supports onboarding and skill development, and provides coaching and ongoing reinforcement to ensure consistent skill application in daily operations. In addition to facilitation, partners cross-functionally to curate learning content and ensure materials are accurate and aligned with business needs, learning objectives, and company standards. Collaborates with functional leaders to prepare training agendas, conduct learning observations, and develop debrief summaries to highlight outcomes, opportunities, and risks. Responsibilities: Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed. Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement. Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards. Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application. Requirements: High school diploma or GED required. Bachelor’s degree in Organizational Development, Learning and Development, Education, Human Resources, or a related field preferred; equivalent professional experience considered. Minimum 4 years of experience facilitating training programs, including both in-person and virtual environments; experience in single-family or multi-family rental operations preferred. Minimum 3 years of experience facilitating programs such as onboarding, role-based, technical, change-readiness, or leadership. Experience curating and organizing learning content and collaborating with instructional design teams to ensure program accuracy, relevance, and alignment with business needs. Experience coaching leaders on reinforcement of training programs at the local level preferred. Experience supporting organizational change initiatives and adoption of new processes or systems preferred. Industry knowledge in residential property management, leasing, or customer service strongly preferred. Familiarity with compliance and audit requirements related to training programs. Proficiency in learning management systems (e.g., Workday) for course administration, tracking, and reporting. Strong proficiency in Microsoft Office Suite; Office 365 experience preferred, Canva, Adobe Creative Cloud; similar design programs considered. Certification in virtual facilitation, adult learning, or professional training programs (e.g., ATD, Kirkpatrick, Blanchard, Maxwell DISC, or equivalent) preferred. Coaching certification (e.g., ACC/PCC/MCC, CCL, CPC, CPCC) preferred. Valid driver’s license and satisfactory driving record required. Exceptional facilitation and presentation skills, with the ability to engage learners at all levels across diverse functions. Strong interpersonal skills with the ability to coach, influence, and build rapport with employees and managers. Ability to curate learning content and collaborate effectively with instructional designers to enhance program quality. Solid understanding of adult learning principles, instructional methods, and learner engagement techniques. Skilled in facilitating simulations, coaching sessions, and practice activities to drive retention and application. Strong organizational and time management skills; able to manage multiple training priorities in a fast-paced environment. Analytical ability to interpret learning data, feedback, and performance outcomes to provide actionable insights. Flexibility to adapt to changing business needs, systems, and evolving training requirements. Customer experience focus, with the ability to reinforce service standards, communication, and resident-first practices. Business acumen to connect training programs with operational performance goals and KPIs. Change-readiness mindset, supporting employees and leaders in adopting new processes, policies, and systems. Comfort with technology, including LMS platforms, virtual delivery tools, and Microsoft Office applications. Compensation The anticipated pay range/scale for this position is $57,041.00 to $71,307.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive a discretionary annual bonus. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. Candidate Home Go back to search Since 2012, we’ve worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. That’s why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives. Once you've had a change to explore our opportunities, we invite you to apply. You can use this portal to keep track of your applications, statuses, and receive alerts regarding any new opportunities. Thank you for your interest! At AMH, we’re redefining what it means to make a home yours. And we’re doing it with care. As a leading single-family rental company and homebuilder in the nation, we work daily to deliver an exceptional resident experience. Our goal is to make leasing a home easy, so you can focus on what really matters to you, wherever you are in life. That’s why we offer more than 60,000 single-family homes across the U.S., located in vibrant neighborhoods. Our beautiful houses are move-in ready, pet-friendly, and equipped with outdoor space and ample room for all your household’s needs. Our custom Let Yourself In® technology allows you to tour a property on your own schedule, without an agent present. And our streamlined leasing process empowers you to apply and receive a lease for signature, all online. Once you’ve moved in, we simplify your day-to-day through online customer solutions and professional maintenance support, so you can enjoy your weekends stress-free. Whether you’re looking for peace of mind, don’t want to deal with the costs of ownership, or simply want the flexibility of renting, AMH has you covered. Just ask our nearly 200,000 residents. Learn more: https://www.amh.com/about American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Salary : $57,041 - $71,307