UI/UX Designer

UI/UX Designer – Digital Commerce

About the Role

We're a creative and customer-focused UI/UX Designer – Digital Commerce to design exceptional purchasing experiences across our portfolio of digital commerce platforms. This role is responsible for simplifying complex print purchasing journeys, improving website usability, and creating intuitive, engaging, and accessible customer user experiences that increase engagement, conversion, and customer satisfaction.

Reporting to the Manager, Digital Commerce, you'll partner closely with the Product Portfolio, Technology, Customer Relations, and Marketing, stakeholders to customer-centric solutions that balance user needs with business objectives.

What You'll Do

Digital Commerce Experience

• Design intuitive purchasing journeys that reduce friction throughout the ordering process.
• Support multiple digital commerce platforms while maintaining a consistent user experience.
• Improve conversion through user-centered design and usability best practices.
• Design experiences that simplify complex print products for customers of all experience levels.
• Optimize product configuration, pricing presentation, checkout, account management, and reorder experiences.

User Experience Design

• Design intuitive end-to-end user experiences across web and mobile applications.
• Create user journeys, task flows, wireframes, prototypes, and high-fidelity designs.
• Translate business goals and customer needs into elegant, user-centered solutions.
• Design experiences that improve usability, engagement, and conversion throughout the customer journey.

User Research & Discovery

• Conduct user research, stakeholder interviews, usability testing, and competitive analysis to better understand customer needs.
• Validate design concepts through customer feedback and iterative testing.
• Use qualitative and quantitative insights to inform design decisions and prioritize improvements.
• Advocate for the customer throughout the design and development process.

User Interface Design

• Design visually engaging, responsive interfaces that align with brand standards and modern design principles.
• Create, maintain, and evolve scalable design systems, reusable components, and UI standards.
• Ensure consistency across digital products while maintaining brand integrity.
• Design experiences that meet accessibility (WCAG) standards and usability best practices.

Cross-Functional Collaboration

• Partner closely with Product Managers to define product requirements and user experiences.
• Collaborate with Engineering teams to ensure designs are technically feasible and implemented as intended.
• Work alongside Marketing and business stakeholders to align digital experiences with customer and business goals.
• Participate in Agile ceremonies, design reviews, sprint planning, and backlog refinement.

Optimization & Continuous Improvement

• Analyze customer behavior, product analytics, usability studies, and customer feedback to identify opportunities for improvement.
• Partner with Product and Engineering teams to validate design solutions through usability testing and A/B testing.
• Monitor user engagement and recommend enhancements that improve customer satisfaction, usability, and conversion.
• Stay current on UX trends, emerging technologies, and digital commerce best practices.

What We're Looking For

• Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction (HCI), Graphic Design, or a related field, or equivalent professional experience.
• 3 years of experience designing digital products, websites, or eCommerce platforms.
• Experience building and maintaining scalable design systems in Figma.
• Portfolio showcasing user-centered design, interaction design, and visual design expertise.
• Experience collaborating with Product Managers, Engineers, and cross-functional teams.
• Experience designing complex B2B & B2C eCommerce with a strong understanding of online purchasing journeys.
• Knowledge of responsive design, accessibility standards, and modern UX best practices.

What Makes You Successful

• Passionate about creating intuitive, user-centered digital experiences.
• Strong problem-solving skills with the ability to balance user needs and business goals.
• Comfortable working in a fast-paced, collaborative Agile environment
• Experience with user research, usability testing, and data-driven design decisions
• Familiarity with design systems, analytics tools (Google Analytics, Hotjar, Mixpanel), and A/B testing.
• Basic understanding of HTML/CSS and front-end development principles is a plus

Equal Opportunity Statement

4over is an Equal Opportunity and Affirmative Action employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities..