Customer Project Manager - Airframes

Customer Project Manager, Airframes

Direct Hire Opportunity

Salary Range: $90,000-$110,000/yr. (Quarterly Bonuses available)

Relocation & Sign-On Bonus Available, if you qualify (up to $10,000)

Outstanding Benefits, including:

• 401(k) with 5% company match
• Comprehensive Health Insurance
• PTO & Sick Leave
• Bonus opportunities
• Life insurance

The Customer Project Manager will serve as the primary liaison between maintenance teams and our customers, ensuring seamless project execution. In this role, you will manage the service and delivery for multiple clients and multiple corporate aircraft. We service 27 models of mid-sized corporate aircraft on the Airframe side of our operations, while the Engine Shops performs comprehensive overhauls on Honeywell HTF7000 and TFE731 engines, APUs, and performs diagnostics in the state-of-the-art test cells. The facility supports an extensive range of aircraft models, including renowned brands such as Falcon, Hawker, Challenger, Gulfstream, and Embraer.

What You’ll Do:

• Act as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
• Manage approximately five (5) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
• Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
• Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
• Identify potential project challenges and implement corrective actions in a timely manner.
• Ensure all company contract commitments are met and executed by customer agreements.
• Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
• Obtain customer approvals for work scope changes and overtime as needed.
• Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
• Drive sales by informing customers about company capabilities, special programs, and pricing incentives.
• Prepare customer quotations and administer warranty claims and special programs.
• Review invoices for accuracy, ensuring proper labor, materials, cost, and contract compliance.
• Investigate and resolve customer concerns and billing disputes in collaboration with internal teams.
• Ensure compliance with company-wide quality, environmental, and Safety Management System (SMS) policies.

Position Requirements:

• Minimum 3 years of maintenance project management experience in Aviation.
• Minimum 1 year of Corporate/Business Aviation experience.
• Proficiency with Microsoft Office suite (MS Project/ SharePoint/ Excel/ Outlook).
• Demonstrated ability to lead teams in a matrix environment without direct reporting responsibility.
• Must be authorized to work in the U.S. without sponsorship.
• High School Diploma or GED equivalent.

Preferred Characteristics:

• Experience working with Hawker, Gulfstream, Challenger, Falcon, and/or Embraer corporate aircraft.
• Specialized certification(s)/training from a technical school, aircraft manufacturer, OEM supplier, FlightSafety, and/or CAE.
• Experience working in a Business Aviation MRO facility.
• Proficiency with Salesforce (CRM)
• Strong business and financial acumen relevant to aviation, billing, and financial statements.
• Excellent verbal and written communication skills, including presentation skills.
• Strong customer relations and conflict resolution skills.

Benefits that make life better:

• Relocation and Sign-on Bonus Eligible
• Comprehensive Healthcare Insurance
• 401(k) with a 5% company match, immediately vested
• Paid Time Off accrued from day one
• Quarterly Bonus opportunities
• Health & Dependent Care Flexible Spending Accounts
• Short & Long-Term Disability Insurance
• Life & AD&D Insurance
• Career development and cross-training opportunities

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Application Question(s):

• Describe your project management experience in the aviation industry. Please include any experience related to corporate aviation. This is your opportunity to separate yourself from the competition. Please do not respond to this question with "See Resume".

Education:

• High school or equivalent (Required)

Experience:

• aviation project management: 3 years (Required)
• corporate/business aviation: 1 year (Required)
• Salesforce: 2 years (Required)
• corporate aircraft : 2 years (Required)

Ability to Commute:

• Augusta, GA 30906 (Required)

Ability to Relocate:

• Augusta, GA 30906: Relocate before starting work (Preferred)

Work Location: In person

Salary : $90,000 - $110,000