Business Continuity Management Specialist

Position Overview

We are seeking a Business Continuity Management Specialist to support a large federal agency in transforming and maturing its enterprise-wide resilience, disaster recovery, and continuity of operations capabilities. The specialist will help transition components and application owners into the ServiceNow Business Continuity Management (BCM) and Integrated Risk Management (IRM) tools, develop discrete Business Impact Analysis (BIA), and support the implementation of modern continuity planning practices across a hybrid IT environment.

Key Responsibilities

• Partner with application and system owners to develop BIAs and maintain vital records in BCM/IRM.
• Migrate recovery plans, dependencies, and enterprise BIA data into ServiceNow BCM tool.
• Facilitate desktop walkthroughs/tabletop exercises to validate recovery plan readiness.
• Validate and maintain BCM plans against NIST SP 800-53 (CP) and 800-34 controls in IRM.
• Provide end-user training, demonstrations, and ongoing guidance for BCM and IRM adoption.
• Assist in integrating COOP and BCM recovery plans in coordination with OSEP.
• Evaluate and communicate new BIA findings, risks, gaps, and recommendations to leadership.
• Maintain and update application matrix for mission-essential functions, dependencies, and IT environments.
• Track migration status of applications into BCM and identify risks or mitigation strategies when necessary.
• Support validation/testing of ServiceNow baseline upgrades and assist with new configuration needs.
• Participate in regular progress meetings and ad hoc discussions to maintain transparent communication.
• Provide reports, dashboards, and project briefings as requested.
• Support project planning, risk management, and SharePoint site population for BIA documentation and tracking.
• Support the population of the enterprise-wide BIA and recovery data into the ServiceNow BCM and IRM tools.
• Review, load, and maintain NIST SP 800 53 Contingency Planning (CP) controls in IRM, and deploy additional NIST 800 34–aligned controls as required.
• Support BCM recovery plan tagging and grouping by cybersecurity relevance and mission criticality.
• Address 2023 enterprise-wide BIA risk findings with cloud-focused workarounds and recovery strategies.
• Support validation and testing of ServiceNow baseline upgrades and assist with new configurations or development work needed to support ’s business continuity environment.
• Assist with fully populating the BIA SharePoint site used for documentation, tracking, and project communication.
• Review Government Furnished Information (GFI) to ensure BIA and BCM data accuracy.

Required Qualifications

• Bachelor’s degree 4 years IT experience
• IT experience in large, complex, "always-on" environments (mainframes, open systems, hybrid cloud).
• Strong background in Business Impact Analysis, continuity of operations, IT operations management, and modern disaster recovery tools and practices.
• Knowledge of legacy IT workloads and hybrid cloud operational/migration practices.
• Proven ability to engage business and technical stakeholders to identify dependencies, gaps, and requirements.
• Project management experience including proficiency with Microsoft Project and SharePoint.
• Applicable knowledge of FCD and NIST guidelines, including NIST SP 800-53 and NIST 800-34.
• Available during core hours (max 2-hour virtual response time) with willingness to travel regionally if required.

Preferred Qualifications

• Experience deploying, configuring, and migrating ServiceNow BCM and IRM with linkages to NIST controls.
• Experience facilitating tabletop exercises, recovery plan walkthroughs, and resilience readiness assessments.
• Familiarity with enterprise-wide BIA processes, digital services, or federal continuity programs.
• Experience supporting FISMA audits and developing documentation aligned to federal compliance requirements.