What are the responsibilities and job description for the Account Manager - Mass Market position at '47?
Mass Market Account Manager
’47 is seeking a Mass Market Account Manager to support our customers and drive operational excellence across the Mass Market channel. This role is responsible for managing day-to-day customer service needs, overseeing order execution, and partnering closely with an assigned Sales Representative to ensure a seamless experience for our retail partners. The ideal candidate is organized, solutions-oriented, and committed to delivering exceptional service.
Key Responsibilities
- Address customer inquiries including invoice copies, tracking, and image requests.
- Process return requests, size issues, and new vendor setups.
- Maintain strong working knowledge of all products, programs, and services (e.g., PDQs, third-party vendors, shipping processes).
- Accurately and efficiently enter customer orders.
- Monitor all domestic orders, resolve issues, and communicate status updates and challenges to customers and Sales Representatives.
- Partner daily with assigned Sales Representatives to communicate order status, updates, and potential challenges.
- Leverage available inventory and customer order history to identify additional sales opportunities.
- Execute Hot Market program processes.
- Navigate and utilize GBS and Blue Cherry to support customers and Sales Representatives.
- Assist Sales Representatives with management of their account lists.
Minimum Requirements
- Bachelor’s degree.
- 3–5 years of customer service experience.
- Strong written, mathematical, and verbal communication skills.
- Highly organized and proactive; able to multitask in a fast-paced environment.
- Proficient in Microsoft Office, including Excel.
- Demonstrated commitment to teamwork and delivering strong customer experiences.
About ’47
’47 is a premium sports lifestyle brand founded in 1947, rooted in family values, craftsmanship, and a passion for sports culture. Known for iconic headwear and apparel, ’47 partners with the NFL, MLB, NBA, NHL, and more than 900 collegiate programs. Our products blend sport, style, and authenticity, making us a leader in fan gear and lifestyle fashion.
At ’47, we celebrate creativity, teamwork, and a relentless drive for innovation. We are committed to delivering high-quality products while fostering a culture where employees can thrive, grow, and make an impact.