Manager - Deli

Are you a hands-on leader who thrives in a fast-paced food environment and enjoys mentoring a team?

At Joseph’s Classic Market, our Deli Department Managers lead one of the most customer-facing areas of the store. From prepared foods and sliced meats to catering and custom orders, this role is key to delivering quality, efficiency, and a welcoming experience for every guest.

Growth & Learning at Joseph’s

At Joseph’s Classic Market, we believe in growing leaders from within. As a Deli Department Manager, you’ll continue developing your leadership, food safety, and operational skills while taking ownership of your department’s performance. Many of our senior leaders began in department-level roles, and we support managers who are motivated to grow, coach others, and advance their careers.

Key Responsibilities

• Operations Management
  • Oversee day-to-day deli operations including slicing, cooking, prep, case presentation, and sanitation
  • Ensure compliance with all food safety, sanitation, and health regulations (e.g., ServSafe)
  • Execute opening and closing procedures accurately
  • Maintain high standards for cleanliness and organization in all deli areas
• Team Leadership
  • Recruit, train, schedule, and supervise deli associates
  • Lead by example in performance, attendance, and attitude
  • Monitor department attendance and ensure associates adhere to scheduled shifts and company timekeeping policies, addressing any attendance or punctuality concerns promptly and consistently 
  • Follow up on performance or attendance issues with proper documentation and corrective action when necessary, including disciplinary action forms, notes to file, and Performance Improvement Plans (PIPs) to support accountability and improvement within the department 
  • Conduct ongoing training and coaching to ensure excellent product knowledge and customer service
  • Manage labor to match sales volume and productivity targets
• Customer Service
  • Deliver exceptional customer service, handling complaints and special requests professionally
  • Foster a warm, welcoming environment for guests
  • Oversee execution of catering orders and custom requests
• Merchandising & Quality Control
  • Ensure attractive and clean deli cases at all times
  • Monitor freshness and quality of all deli products
  • Rotate stock using FIFO procedures and maintain proper labeling
  • Coordinate with marketing for seasonal and promotional displays
• Inventory & Financial Management
  • Monitor and control shrink, spoilage, and waste
  • Accurately order products through approved vendors to maintain in-stock levels without overordering
  • Perform regular inventory counts and manage food cost targets
  • Review sales data and adjust planning accordingly
• Compliance & Reporting
  • Maintain all required logs (e.g., temperature, cleaning, waste)
  • Ensure department readiness for inspections (Health Dept., corporate audits)
  • Submit weekly reports on sales, labor, and department performance

Qualifications

• Minimum 2 years of leadership experience in deli or food service environments 
• Strong knowledge of meats, cheeses, and prepared foods
• Leadership and team development experience
• ServSafe or food safety certification or willingness to obtain 
• Proficient in ordering, inventory, and shrink control
• Strong communication, organization, and customer service skills
• Flexible availability including weekends, holidays, and evenings 

Physical & Work Environment

This role is performed in a fast-paced deli and prepared foods environment. Managers are expected to be actively involved in daily operations, including standing for extended periods, lifting products up to 50 pounds, and working around hot ovens, slicers, and refrigerated cases. Flexible availability is required, including early mornings, evenings, weekends, and holidays.

Why Join Joseph's Classic Market?

As a family-owned business, Joseph's Classic Market is committed to excellence in fresh food, tradition, and customer care. Join a team that values hard work, attention to detail, and passion for great food.

Benefits Include: 

• Positive Work Environment 
• Competitive Pay 
• Health, Dental and Vision Insurance 
• 401(k) Plan 
• Paid Time Off & Personal Days 
• 20% Employee Discount 

We’d love to tell you more.

If you have questions about the role, growth opportunities, or what it’s like to work in our Deli department, we encourage you to reach out. We’re always happy to share more about how you can learn, grow, and thrive at Joseph’s Classic Market.

As part of our hiring process, we ask all candidates to complete a brief Predictive Index (PI) assessment. This helps us understand your strengths and how you may thrive within our team.

You can complete the assessment here:

https://assessment.predictiveindex.com/bo/76ZK/DepartmentManager

Interview Process 
At Joseph’s Classic Market, we utilize VidCruiter as part of our interview process. This platform allows candidates to complete video interviews at their convenience, giving our hiring team the opportunity to better understand your experience and qualifications early in the process. 

Employment Eligibility 
Joseph’s Classic Market participates in E-Verify to confirm work authorization for all new employees. As part of the hiring process, employment eligibility will be verified through the U.S. Department of Homeland Security and the Social Security Administration.