Collections Supervisor

Responsible for organizing, planning, directing, and controlling all operations of the Collections Department. This includes all areas such as consumer loans, VISA HELOC loans, mortgage loans and negative accounts. Oversee all collections functions including the control of loan and credit accounts that are late, potentially delinquent, delinquent, or charged off. Assist in the resolution of difficult and complex member account situations. Make recommendations on action that should be taken if loan collateral is in jeopardy. Oversee staff in collection department to ensure department is staffed and department is operating properly and efficiently.

Responsibilities

• Serve as a leader to Collection staff. Supervision includes possible interviewing of potential job candidates, hiring, training and termination, as necessary.
• Manage relationship with 3rd party collection service, monitor, provide direction and ensure efficient flow of work.
• Responsible for performance reviews of the Collections staff
• Supervise and schedule Collections staff to ensure adequate coverage for member traffic
• Oversee compliance of Collections staff with established credit union policies and standards, such as confidentiality, security, recordkeeping. Ensure compliance with various government regulations.
• Back-up the Collections staff in all areas as necessary.
• Have working knowledge of bankruptcies including process bankruptcy filing. Be able to represent credit union at hearings when appropriate.
• Make decisions regarding repossession of collateral. Determine when repossession should take place. Work with outside agencies to process repossession orders. Prepare and send notice for right of redemption. Work with outside agencies to determine value of repossessed collateral and to determine best course of action for liquidation of collateral. Keep track of Held for Sale assets, including sale of items and any loss. 
• Follow up on collection action after sale of collateral. Determine best course of action to collect any deficiency. Document repossession, sale and deficiency in loan folder and on computer system.
• Handle phone and mail communications related to delinquent loans.
• Work with Collections staff and 3rd Party Collection Service to maintain delinquency/collection levels set by senior management and board of directors.
• Prepare reports for delinquency department as needed. Review and analyze delinquent loan reports. Measure collection efforts and results and provide reports to senior leadership.
• Review negative accounts and assist with collections of negative shares as needed.
• Assist in development and maintaining collection department procedures and policies.
• Maintain detailed written record of all communications made regarding the delinquencies
• Work with delinquent members for any special payment arrangements, including interest only payments and skip payments (outside of promotional skip payments).
• Determine which loans and negative shares shall be sent to outside sources for collection action.
• Work with outside agencies to assist with their collection efforts.
• Cross-sell credit union services when appropriate.
• Must be flexible to work overtime as needed, including weekends
• Perform other duties as assigned.
• Develop a working knowledge of the credit union’s data processing system.
• Develop an understanding of credit union organization, bylaws, operational procedures, polices and collection rules and regulations.

Qualifications

• Solid understanding of collection, lien laws, bankruptcy laws.
• Proven track record in managing change, both systems and organizational
• Strong business reasoning ability
• Strong negotiation skills
• Clear, concise communication skills – both written and oral
• Ability to implement procedures and controls
• Strong working knowledge of Microsoft Word, Excel, PowerPoint
• Proven ability to adapt to, understand, problem solve and use systems creatively to improve collection effectiveness
• Proven ability to work effectively with Senior Management
• 3-5 years of supervisory /management experience
• College degree in Accounting or Business or equivalent business experience
• Ability to meet deadlines
• Interest in the welfare of people.