Training & Adoption Manager

Key Accountabilities Report to the Director, IT Training & Adoption Services. Work with IT Service Management communities (IT Service & Experience, Workplace & Enterprise Services, IGNITE groups) to understand roadmap activities and support business engagement, communication, deployment projects, and training initiatives. Partner with the ETS IT Training Team to design, deliver, and document functionally aligned quarterly account plans and training programs. Drive effective use and adoption of IT tools, services, and processes, proactively identifying opportunities for improvement and supporting a flexible, “anywhere, anytime, any device” approach. Work with Site IT Directors to manage escalations related to usability, performance, or service support and ensure training needs are addressed. Support new demand and influence the selection of appropriate collaboration tools, ensuring alignment with global standards and business needs. Key Responsibilities Ensure best practice elements and relevant communications approaches are part of quarterly account plans and regularly reviewed. Map and engage key stakeholders and business leaders across the organization to ensure a joined-up approach to IT adoption and training. Develop and provide best practice use cases and examples, conducting consultancy sessions with customers to put solutions into practice. Design, deliver, and evaluate robust training programs to support adoption and decision-making, using various formats and technologies. Create, own, and manage key user communities for specific technologies, leveraging online/social platforms to drive membership, active engagement, and feedback. Manage communications through the ETS Communications process, ensuring effective communication of service changes and colleague impacts. Produce monthly management reports and dashboards to provide insights on progress against objectives, costs of use, and areas of focus for adoption and training. Develop and execute targeted marketing strategies to effectively promote the service, drive awareness, and generate qualified demand Candidate Knowledge, Skills & Experience Essential Capabilities and Skills Strong experience in leading change and delivering training within a customer-facing environment. Exceptional stakeholder management, communication, and relationship-building skills at a senior level, with proven escalation management capability. Experience in Service Management and ITIL Foundation Level training. Strong presentation, facilitation, and training delivery skills. Date Posted 19-nov-2025 Closing Date 02-dic-2025 Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.