LEAD INTAKE SPECIALIST - Flexible

Job Summary

We are looking for a Lead Intake Specialist to assist in the role of first voice, listener and welcomer for the women who reach out to 431 Ministries. The Lead Intake Specialist holds a critical frontline position in maintaining the mission and vision of 431 Ministries. She is responsible for all aspects of initial contact, including online forms, phone calls, emails, and walk-ins, and scheduling both for herself and the contract Intake Specialists. As part of the Client Experience team, she will also have a role in facilitating classes in a rotation, and speaking/community engagement participation. This role is the front door of our ministry, directly touching the lives of these women through phone calls, messaging, and emails.

Reports to: Chief Executive Officer
Employment Type: 3/4 Time (24-32 hours per week, flexible), Non-Exempt
Hourly Rate: $19-22

KEY RESPONSIBILITIES

• Clients in Intake Stages - 70%
• Schedule and complete inquiry phone calls or intake meetings with new clients

Safety Planning - as needed

• Assist in front line Safety Planning, including key thoughts and next steps that may affect other team members
• Maintain accurate and up-to-date notes and tracking in Casebook and other internal systems
• Point of contact with law enforcement and/or CPS when required

Speaking / Community Engagement - 15%

• Serve as the first call for any client-facing community engagement
• Serve as the back up speaker for other opportunities
• Assist in fundraising efforts during special campaigns

Class Facilitator - 15%

• Assist in the rotation of class facilitators on evenings and weekends as needed

Other duties as assigned - as needed

REQUIRED SKILLS & EXPERIENCE

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Strong discipleship skills with ability to motivate and encourage others
• Proficient with Microsoft Office Suite or related software
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• 3-5 years in a relevant field
• Associate’s Degree or higher in a related field

KEY PERSONALITY TRAITS FOR SUCCESS

• You naturally make people feel seen and safe, but are wise about who should (or should not) be here. You create a welcoming, inclusive environment while honoring boundaries and protecting client dignity.
• You communicate clearly and consistently, but don’t mind repeating details, and you know how to adapt your tone and method depending on the audience.
• You take initiative and follow through, prioritizing what matters, responding in a timely way, and close loops.
• You see the bigger picture, knowing a volunteer experience can shape someone’s understanding of the entire ministry. You help volunteers feel part of something meaningful while protecting space for clients to do hard work.
• You’re flexible and unshaken when plans shift. You stay calm when volunteers cancel, guests show up early, or new needs arise. You problem-solve quickly and protect the client experience—even when it means rolling up your sleeves.

Pay: $19.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off

Work Location: In person

Salary : $19 - $22