What are the responsibilities and job description for the Operations Coordinator position at 417 Magazine?
Are you a self-motivated, resourceful problem-solver with a "we're all in this together" attitude? Are you passionate about connecting 417-landers to what's best and what's next in our community, helping them to fully enjoy their life in 417-land?
Four One Seven is a regional lifestyle company in southwest Missouri. The multimedia company owns and produces 417 Magazine, Biz 417, 417mag.com, biz417.com, 417 Custom Publishing and high impact thought leadership events.
PRIMARY PURPOSE OF THE ROLE
The Operations Coordinator owns the day-to-day execution across office operations, circulation, culture and team experience, administrative coordinator, and finance support.
This role is highly hands-on and service-oriented, serving as a key point of contact for staff, visitors, office vendors, and partners. This position ensures the office runs smoothly, leads company culture initiatives, and owns the subscriber experience.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS OF POSITION
Office Operations & Facilities:
- Maintain a clean, organized, and professional office environment
- Happily greet and assist all visitors
- Handle incoming and outgoing mail
- Monitor, forecast and purchase office supplies and run other errands as needed
- Organize and host weekly and monthly staff meetings, holiday events, and #417culture initiatives, with approval and support from Operations Manager
- Manage cloud-based phone system to be effective for callers and internal staff
- Maintain an organized and functional storage unit
Circulation & Finance
- Own the circulation CRM system, including subscriber data entry and system maintenance
- Generate leads for Professional Subscription program, actively reaching out and pitching to businesses
- Manage magazine archives, resources and in-office distribution
- Serve as customer relations contact for subscriber questions
- Deliver magazines to applicable newsstands
- Scan and log necessary transactions into QuickBooks Online
- Be the main point of contact for internal finance manager
Departmental Support
- Assist Operations Manager with onboarding new hires
- Generate new leads for plaque sales program, actively calling and offering products available
- Own online shopping platform and coordinate merchandise inventory and order fulfillment, including internal fulfillment for sales team as needed
- Support marketing and events team with day-of support
- Support leadership team, especially Publisher and VP of Operations, as needed
- Additional duties as required
Education, Training and Experience Requirements
- Experience in customer service and office management
- 3-5 years work experience
Evaluations and Outcomes
The position will be evaluated after 90 days followed by annual performance reviews.