Administrative Assistant (Fairlawn)

Join a legacy of professionalism, compassion, and service.

The Billow Company is a family-owned funeral home serving the Akron community for over 150 years. We are seeking a full-time Administrative Assistant to join our dedicated team in Fairlawn, Ohio.

As a cornerstone of support in our office, the Administrative Assistant plays a vital role in helping families through one of lifes most difficult moments. Were looking for someone who is organized, empathetic, and committed to providing exceptional service with discretion and care.

Responsibilities

• Greet and assist families and visitors with warmth and professionalism
• Answer phones and direct calls appropriately
• Manage daily administrative tasks including data entry, filing, and scheduling
• Prepare documents and design memorial materials (register books, pamphlets, tribute videos, and handouts)
• Communicate with physician offices, health departments, and medical professionals to file certified death certificates
• Support funeral directors with service planning and logistics
• Maintain confidentiality and a compassionate approach at all times

Qualifications

• Prior administrative or office experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational ability
• Proficiency with Microsoft Office and general office technology
• A calm, respectful demeanor and the ability to handle sensitive situations

What We Offer

• A respectful and supportive work environment
• Competitive salary and full benefits including health insurance, life insurance, 401(k), and generous PTO
• The opportunity to be part of along-standing, family-focused companythat values tradition and care

If youre seekingmeaningful workin a stable and compassionate environment, wed love to hear from you.