Customer Service Supervisor

Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Click on the link below to learn what our employees have to say about Evonik: https://careers.evonik.com/en/about/meet-the-team/ Supervises Customer Service Representatives to ensure timely handling of inquiries and accurate delivery of customer orders for business line. Helps to ensure that the appropriate infrastructure, policies, and procedures are in place to provide a high level of customer service. RESPONSIBILITIES Coordinate placement of customer orders, including order entry, processing, tracking, billing, and follow-up. Review inventory to ensure on-time deliveries. Provide leadership to the customer service team, conduct department meetings, and coach CSRs on day-to-day operational issues. Supervise a group of CSRs who handle inquiries and manage domestic and Import orders. Ensure all personnel are proficient in the use of the SAP system. Monitor customer credit information in conjunction with the Accounts Receivables department. Follow up on customer short pays. Review and optimize processes and procedures related to customer/sales requirements. Implement and train personnel on new procedures as needed. Conduct yearly evaluations of staff and assess training and development needs. Provide daily support to the Customer Service Team on standard procedures and resolving exceptions. Work with Sales, Customer Service Manager, and Supply Chain to optimize customer service procedures. Assist the manager with the compilation of Key Performance Indicators (KPIs). Interface with Sales, Logistics, Supply Chain, Warehouse, Terminals, and Accounting to ensure timely shipment of product and high-level customer service. Utilize the latest technology to improve service and departmental efficiencies to reduce expenses and contribute to AO profitability. Develop Customer Service staff's skills to take advantage of efficiencies brought about through new technology. Work alongside the sales force to ensure sales and profitability goals are achieved. Monitor Accounts receivable activities to ensure compliance with the goal of reducing net working capital. REQUIREMENTS Educational Requirement: BS degree is preferred. Experience Range: A minimum of 1-5 years of experience (for candidates with the specified degree) or 10 years of experience in customer service and logistics (for those without the degree). SAP Sales and Distribution Modules: Understanding of SAP sales and demand chain modules is required (customer service). Import/Export Knowledge: In-depth knowledge of import/export practices, procedures, and regulations. Personnel Management Skills: Strong skills in managing personnel effectively. Organizational Skills: Excellent organizational abilities. Communication Skills: Exceptional communication skills, both verbal and written. Computer Literacy: Must be computer literate (Excel reporting) Knowledge of Corporate Accounting Practices: Working knowledge of corporate accounting practices is preferred. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations. Your Talent Acquisition Manager: Joseph Arko [C] Company is Evonik Corporation This is your opportunity to join a thriving global organization that combines cutting-edge science, technology and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we’ll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative and creativity, you’ll enjoy opportunities to improve and to be respected for your contribution. Click here to learn more about Evonik from our employees.