Customer Service Representative

What we offer Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us. Click on the link below to learn what our employees have to say about Evonik: https://careers.evonik.com/en/about/meet-the-team/ This Hybrid role supports Evonik Animal Nutrition’s North American business by managing customer orders, inventory, and service operations. The position ensures accurate order processing, customer satisfaction, and collaboration with other teams. RESPONSIBILITIES: Manage domestic orders from placement through invoicing in SAP. Maintain accurate customer, inventory, and order data to ensure product availability. Communicate pricing, availability, and delivery details to customers. Coordinate with sales, marketing, and collections. Handle adjustments for damages, returns, and shipping issues. Investigate and resolve customer satisfaction issues. Provide backup support to team members. Ensure compliance with company policies. REQUIREMENTS: Bachelor’s degree or equivalent experience (minimum 4 years). Strong organizational and communication skills. Ability to multitask and work in a team. Positive attitude and strong analytical skills. Customer service experience in the chemical or pharmaceutical industry (preferred). SAP or similar ERP system experience (preferred). The Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations. Your Talent Acquisition Manager: Nermene Abuhashesh [C] Company is Evonik Corporation This is your opportunity to join a thriving global organization that combines cutting-edge science, technology and engineering with world-class business services to create solutions that answer real-world problems. If you join us, we’ll expect you to take ownership of your work, team up with other great minds, and add your name to creations that make a positive difference for generations. As one of the world leaders in specialty chemicals operating in more than 100 countries with over 32,000 employees, we need your diversity of thought to make us better. In return for your passion, initiative and creativity, you’ll enjoy opportunities to improve and to be respected for your contribution. Click here to learn more about Evonik from our employees