What are the responsibilities and job description for the Clinical Trial Recruitment Representative position at 410 ICR United States USA?
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Location: Lenexa, KS (Onsite)
Schedule: 15-20 hours per week | Flexible weekday scheduling between 8:00 AM and 5:00 PM
At ICON, our patients are at the center of everything we do. As a Clinical Trial Recruitment Representative, you will play a critical role in connecting potential participants with groundbreaking clinical research studies that help bring new treatments to patients around the world.
This is an excellent opportunity for individuals with customer service, healthcare administration, scheduling, patient access, or call center experience who are interested in gaining exposure to the clinical research industry.
What You'll DoAs a member of our recruitment team, you will be the first point of contact for potential clinical trial participants. Your primary responsibility will be speaking with volunteers by phone, reviewing study requirements, and helping determine initial eligibility for clinical research studies.
Responsibilities include:
- Conduct phone screens with potential study participants
- Explain study details, procedures, and requirements in a clear and professional manner
- Review questionnaires and assess initial study eligibility
- Schedule screening appointments for qualified participants
- Accurately document participant information within recruitment databases
- Return voicemail messages and respond to participant inquiries
- Confirm upcoming appointments and communicate next steps
- Collaborate with recruitment and clinical teams to meet study enrollment goals
- Maintain confidentiality and high standards of data accuracy
Successful candidates are customer-focused, detail-oriented, and comfortable spending a significant portion of the day on the phone.
Preferred qualifications include:
- 1-2 years of experience in customer service, call center, healthcare administration, scheduling, patient registration, or a related field
- Strong verbal and written communication skills
- Excellent phone etiquette and interpersonal skills
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer and data entry skills
- High school diploma or equivalent
The following backgrounds are highly valued:
- Medical scheduling or appointment coordination
- Patient access or registration
- Medical office or clinic experience
- Knowledge of medical terminology
- Healthcare customer service
- Clinical research interest or exposure
This position works onsite at our Lenexa, Kansas facility.
We are seeking candidates available for:
- 15-20 hours per week
- 2-4 shifts per week
- Flexible availability between 8:00 AM and 5:00 PM, Monday through Friday
- Flexible part-time schedule
- Gain experience in the growing clinical research industry
- Work with a mission-driven organization focused on improving patient lives
- Opportunity to develop skills that can lead to future clinical research careers
- Supportive team environment with hands-on training
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply