What are the responsibilities and job description for the Returned Merchandise/Customer Service Rep position at 4 State Trucks?
RMA & Claims Specialist
Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service. As an RMA & Claims Specialist, you'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.
What You'll Do:
Join our growing heavy-duty truck parts team and play a key role in delivering outstanding customer service. As an RMA & Claims Specialist, you'll manage product returns, warranty claims, and customer resolutions while working closely with customers, suppliers, and internal teams.
What You'll Do:
- Deliver excellent customer service.
- Process returns (RMAs) and warranty claims.
- Investigate product, freight, and shipping issues.
- Coordinate solutions with customers, vendors, and warehouse teams.
- Issue credits, replacements, and claim resolutions.
- Maintain accurate records and track claim status.
- Help identify opportunities to improve product quality and customer satisfaction.
- Strong organizational and communication skills.
- Attention to detail and problem-solving ability.
- Customer service, claims, logistics, or automotive/heavy-duty parts experience preferred.
- Ability to thrive in a fast-paced environment.
- Competitive pay and benefits.
- Growth and advancement opportunities.
- Collaborative team environment.
- Opportunity to make a direct impact on customer satisfaction and operational success.