What are the responsibilities and job description for the Scheduler/ Dispatcher position at 4 Senses luxury home services?
4 Senses Luxury Home Services is looking for new team member with a forward-thinking mindset to help us as we grow to the next level and own the routing and scheduling for cleaning technicians .
The ideal candidate:
- Must be a strong independent worker who can demonstrate good problem-solving skills.
- Must have at least 2 years of Customer Service experience
- Excellent verbal and written communication skills
- Excellent organizational skills
- Upbeat positive, enthusiastic attitude
- Passion to help others
- Strive for customer satisfaction
- Must be an outgoing, persistent and goal driven individual
- Profesional and courteous
- Must be comfortable communicating with clients and making "soft" sales over the phone.
- This is an In-Office administrative role (no telecommuting or at-home work)
- Reliable and detail-oriented with a proven track record of exceptional customer service and results-oriented methods
- Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome, CRM’s
- Highly proficient with computer skills
Roles and responsibilities will include but not limited to the following:
-Finding / making spots for new bookings
-Strategic technician routing
-Take customer calls and accommodate reschedules, specific requests
-Reschedule jobs same day for absent employees, holidays, staff changes
-Communicate with customers about changes
-Alert customer when tech will be late
-Optimized every technicians day
-Confirm all unconfirmed appointments
Benefits:
- Aflac : dental, vision, short term, accidental insurance
- Direct primary care
- Telemedicine
- work/life balance
- paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Job requirements:
*Must have excellent computer and phone skills
*Background checks required for all employees