What are the responsibilities and job description for the Seasonal Customer Care Specialist position at 4 Season's Fundraising?
4 Seasons Fund Raising is a family owned company that has provided quality fundraising items to school and community organizations in Iowa and the upper Midwest since 1970! 4 Seasons Fund Raising's level of quality service allows our partners to concentrate on creating lifelong experiences.
We are looking to hire a Customer Care Specialist to assist our Office Manager with administrative duties during the peak season.
Position works October through mid December.
On-site position: Not REMOTE
$17-$19/hr based on experience
The Seasonal Customer Care Specialist will assist the Full-Time Office Manager and all other office staff (General Manager, Sales Manager, Sales Reps) during 4 Season Fund Raising's peak season. Tasks include, but aren't limited to answering phones, data entry, printing, sorting, mailing brochures and running reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Coordinate brochure shipments and pickups with Sales Reps and Office Manager
- Assist in answering and routing phone calls
- Run reports
- Print, sort, and mail brochures, sales materials, customer statements, etc.
- Organize orders received and prep for data entry
- Data enter orders into computer software
- File invoices
- Assist in keeping office clean and organized
- Track inventory of office forms, price sheets, order takers, and sales supplies and keep stocked
- Responding to questions via phone and email
SUPERVISORY RESPONSIBILITIES
Not applicable
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- High School Education
- 2 years of Administrative experience preferred
- 2 years of Customer Service experience preferred
- Experience working with 'time sensitive' material and data with high need of first-time accuracy
- Type 70 WPM
- High 10 Key entry proficiency
LANGUAGE SKILLS
Ability to read, analyze, communicate and interpret effectively with 4 Seasons Fund Raising staff and customers. Pleasant and patient customer service communication skills. Clear oral and written communication skills.
COMPUTER SKILLS
- Type 70 WPM
- High 10 Key entry proficiency
- Average skill level in all Microsoft office products, especially Word, Excel, and Outlook
- Experience in using data entry processes and software, both numbers and words
- Experience with time-sensitive deadlines – accuracy over speed
- Ability to learn customer software applications
MATHEMATICAL SKILLS
Some independent decision making, and problem-solving abilities are required to maintain customer order accuracy and assist staff.
REASONING ABILITY
Mental capabilities to learn, comprehend, and communicate both orally and in writing. Logical thinking, the ability to manage multiple tasks and common sense are also necessary to accomplish tasks.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires flexible hours, generally 8:00 AM - 5:00 PM when the peak season begins. Amount of hours per week many vary between 15 - 40 hours, some overtime may be required.
Expected hours are as follows:
Oct ~20-40hrs/week
Nov through Dec ~40hrs/week
- Occasional lifting and carrying weights ranging from 0 to 55 pounds
- Minimal kneeling, bending, crouching and stooping
- Minimal standing, climbing and reaching above shoulder height
- Occasional operation of office machines/equipment
- Extended sitting at desk for work on a computer
- Good vision, corrected to normal
- Good hearing, corrected to normal; or ability to communicate/understand required information and to perform job duties
- Ability to be mobile throughout required work areas
- Repetitive hand movements through typing and envelope stuffing
- Ability to work nights and weekends depending on peak season needs
Job Types: Temporary, Seasonal
Pay: $17.00 - $19.00 per hour
Application Question(s):
- What days of the week and time frame would you be available for a phone interview?
Education:
- Associate (Preferred)
Experience:
- Admin/Customer Care: 2 years (Required)
Ability to Commute:
- Norwalk, IA 50211 (Required)
Work Location: In person
Salary : $17 - $19