What are the responsibilities and job description for the Branch Manager position at 4 Horn Management?
PRIMARY FUNCTION:
As the Branch Manager of National Tank & Equipment, you will be responsible for overseeing daily operations, managing a team, driving revenue, and ensuring high levels of customer service. You will be held accountable to meet and exceed all operational, safety, financial, and performance goals while fostering a positive culture and environment for your team.
PRIMARY DUTIES:
- Oversee daily operations of the branch including order fulfillment, dispatch, maintenance, and inventory control.
- Ensure all fleet meets company standards by maintaining condition and servicing to rent ready condition.
- Maintain accurate inventory levels that match market conditions and branch needs for rental fleet, ancillary equipment, and parts inventories.
- Hire, train and supervise branch staff including mechanics, drivers, yard techs, and sales coordinators.
- Provide leadership, mentoring, and support to all branch personnel fostering a high performing, productive and safe working environment.
- Conduct annual reviews and coaching sessions throughout the year to ensure all personnel maintain an understanding of their role and have a career plan.
- Drive rental and other revenues by developing relationships with existing and prospective clients ensuring the highest level of customer service and satisfaction.
- Assist customers with matching the necessary equipment with their specified application showing as the subject matter expert.
- Handle all customer service complaints and issues promptly and professionally.
- Manage and develop a deep understanding of P&L, budgeting, forecasting, and cost control.
- Ensure rental contracts, invoices, and other documentation are accurate and filed according to company standards.
- Monitor KPI’s and other data including utilization, ROI, rental rates, operating costs, and profitability.
- Promote and enforce a safety culture for all personnel at the branch.
- Ensure all necessary compliance with internal and external relevant regulations.
- Maintain all documentation needed such as safety inspections, driver logs, and equipment files.
QUALIFICATIONS
- Bachelor’s degree in business, finance, logistics, engineering, or related field.
- Experience in education.
- 3 to 5 years of managing a team in a service-related industry.
- Equipment rental experience preferred.
- Knowledge of operations and processes with a strong sales acumen.
SKILLS & COMPETENCIES
- Strong leadership and team management skills.
- Working knowledge of rotating, mechanical equipment.
- Solid understanding of the equipment rental industry.
- Excellent customer service and relationship management skills.
- Financial and P&L experience along with a strong sales acumen.
- Effective communication, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office, ERP, and CRM systems.
WORKING CONDITIONS
- Office and field environment with visits to job sites and customer locations.
- Ability to work beyond standard times when necessary, including after hours for emergency response.
- Must be able to lift up to 50 lbs. and work in a variety of conditions.
National Tank & Equipment is an Equal Opportunity Company.
