Sales Call Center Representative

Sales Call Center Representative

Company Overview

3MG Solutions, LLC is one of the fastest-growing residential and commercial roofing contractors in the United States. With offices across Florida and Missouri, we pride ourselves on our team-centric culture, mutual respect, and active community involvement. We are honored to serve as the “Official Roofer of UCF Athletics.” We are proud to hold the GAF Presidents Club Master Elite certification, placing us among the top 1% of roofing contractors in the nation.

We are seeking a motivated, confident, and goal-driven Sales Call Center Representative to join our call center team. In this role, you will be responsible for making outbound calls, engaging prospective customers, qualifying leads, and scheduling appointments for our sales representatives. This position is ideal for individuals who thrive in a fast-paced environment, enjoy talking to people, and are motivated by performance-based results.

Key Responsibilities

• Make high-volume outbound calls to warm and cold leads using our scripted sales process.
• Clearly communicate the value of our services/products and generate interest from potential customers.
• Qualify leads by identifying customer needs, verifying information, and determining readiness for a sales appointment.
• Schedule appointments for sales representatives and ensure accurate data entry in our CRM system.
• Follow up with prospects who previously expressed interest or requested more information.
• Meet or exceed daily, weekly, and monthly call and appointment-setting targets.
• Maintain a positive, professional attitude while handling objections and overcoming challenges.
• Collaborate with the sales team to ensure smooth handoffs and high-quality customer experiences.
• Participate in team meetings, coaching sessions, and ongoing training to improve skills and performance.

Qualifications

• Previous experience in appointment setting, telemarketing, customer service, or sales.
• Excellent verbal communication skills and a friendly, confident phone presence.
• Ability to follow scripts while maintaining natural, engaging conversations.
• Strong listening skills and the ability to think quickly and handle customer objections.
• Comfort working with CRM systems and basic computer applications.
• Positive attitude, strong work ethic, and willingness to learn.
• Ability to thrive in a fast-paced, target-driven environment.
• Availability to work in office Monday to Friday

Compensation:

• Hourly: $16-17/hr.
• Bonus opportunity per appointment set

Benefits

• Weekly bonuses and incentive programs
• Paid training
• Career advancement opportunities
• Health, dental, vison
• 401K