Operations Manager

Benefits 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

Summary of Position:

The Operations Manager will manage the organization's daily business activities including managing resources, developing, and implementing an operational plan to ensure procedures are carried out properly. The Operations Manager will develop long-term operational strategies, and work closely with senior management to meet company objectives.

Essential Functions:

• Manage the organization’s operational activities
• Directly manage and oversee a team to include all aspects of performance management and hiring/firing 
• Responsible for planning and monitoring the day-to-day running of the business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements 
• Manage procurement processes and coordinate material and resources allocation 
• Oversee customer support processes and organize them to enhance customer satisfaction 
• Review financial information and adjust operational budgets to promote profitability 
• Revise and/or formulate policies and promote their implementation 
• Manage relationships and agreements with external partners and vendors 
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics 
• Ensure that the company runs with legality and conformity to established regulations
• Lead and optimize the operational processes through close coordination with global offices 
• Design, analyze, and continuously improve policies, practices, and local systems to be leveraged for standardization efforts and scalability 
• Responsible for evaluating current and proposed systems and procedures and determining and implementing changes as necessary 
• Proactively identify and resolve issues that will impair the organization’s ability to meet its goals 
• Coordinates between sales department and operations department to deliver outstanding process expectations to our customers 
• Meets with key clients, assisting service sales representative with maintaining relationships and developing strategic partnerships with customers 
• Analyzes and controls expenditures of operations division to conform to budgetary requirements of the company 
• Keeps track of the company's revenue margins and conducts budget reviews to maximize profits
• Oversees client support services
• Manages procurement and resource allocation
• Creates metrics collection mechanism to be used for performance measurement of facility and employees 
• Executes strategic business objectives that align with company goals 
• Prepares and presents regular updates to senior management

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs.  Must be able to exchange accurate information in these situations.  The employee must be able to remain in a stationary position 75% of the time.  The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.  Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer.  Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• Bachelor’s Degree in Supply Chain Management or similar field or equivalent years experience
• 5-7 years of experience    

Qualifications:

• Demonstrated in-depth operations and support techniques and financial principles 
• Ability to communicate orally or in written form effectively with co-management, internal and external customers 
• Excellent leadership and organizational abilities
• Superior knowledge of industry regulations and operational guidelines
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service, etc.)
• In-depth knowledge of data analysis software
• Working knowledge of customer relationship management (CRM) packages
• Proven knowledge of performance evaluation metrics in a business setting
• Outstanding negotiation skills
• Demonstrated success innovating solutions to increase productivity and profitability

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.