What are the responsibilities and job description for the Desktop Support Technician II position at 3MD Inc.?
Benefits:
The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable.
Summary of Position:
The Desktop Support Technician is part of a team responsible for providing technical support and deployment services to various clients.
Essential Functions:
- Provide moderately complex end-user technical support including analysis and troubleshooting of technical issues
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
- Documents, maintains, upgrades, or replaces hardware and software systems
- Deployments of new computer-related hardware or moves, and existing computer operating system upgrades. Physical installs/placement of equipment, cabling, data backup, and transfer, imaging, basic to complex configurations, standard to complex application installs/setups, profile transfer, validation and testing of installations, and preparation of old devices for disposal or re-deployment
- Remote moderately complex desk-side technical support including remote control of end-users’ devices
- Research and provide recommendations for technical upgrades and changes to end-user devices and systems
- Assist with the creation and maintenance of technical and user documentation
- Act as point person on small project teams. Provide direction/support to other team members
- Communicate status updates to customer and coordination/project management resources
- Short term projects may include: computer and/or server moves and deployments, computer arm installs, and other hardware deployments
- Some projects may involve travel to different sites located throughout the state and/or nationwide
Competencies:
- Ensures Accountability
- Tech Savvy
- Communicates Effectively
- Values Differences
- Customer Focus
- Resourcefulness
- Drives Results
- Plans and Prioritizes
- Decision Quality
- Self-Development
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Must be comfortable working in various working conditions including hospital, office, warehouse, and data center environments.
Work shifts will vary based on project needs. Typical projects are during daytime business hours, but at times depending on project needs work may be required outside of typical business hours (before or after typical business hours, on weekend, or during other times as needed).
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.
Required Education and Experience:
- High School Diploma is Required
- 3 - 5 Years of Experience
Qualifications:
- Prefer 3-5 years of Windows Desktop/Laptop support in a professional enterprise environment
- MS Office, and other software application setups, upgrades, and troubleshooting
- Ticket management utilizing trouble ticket tracking applications
- Install, upgrade and/or configure desktop computers primarily in a Windows operating system environment Knowledge of tools such as Active Directory
- Printer support and maintenance
- Experience with server moves/deployments, computer arms, computers on carts, and/or large computer moves is a plus
- Act as team point person on small teams and providing direction/support to other team members
- Mastery of Desktop Support Technician I job duties
- Superior customer service skills. Excellent verbal, written, and interpersonal skills
- Ability to work independently with minimal supervision as needed
- Experience working in a hospital environment is a huge plus
- AA degree in an IT-related field is strongly preferred. High school diploma is required
- Ability/flexibility to commute/travel to various work locations throughout Seattle and the greater Puget Sound. Ability to travel nationwide is a plus
- An A , MCP, and/or MCDST Certification strongly desired
- Experience in a Macintosh environment is a plus
- Drug screenings, 2 step TB screening, and completion/adherence to vaccinations policies are required to work in hospital environments and may be required in other client settings.
AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $26 - $30
