What are the responsibilities and job description for the Customer Service Representative position at 3i People?
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Title: Title Auditor
Location: Wilmington, OH (Onsite)
Duration: Long Term Contract
Description
Title Auditor I is a position within the Title Services Group. This team member will be responsible for: completing automotive related collateral paperwork in adherence to state/county requirements. Effectively communicate, via email or phone calls, with motor vehicle agencies, internal departments and clients regarding title related questions. This position is a fast paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality.
Key Responsibilities:
- Manage a high volume of tasks in a timely, accurate and efficient manner.
- Work collaboratively with peers.
- Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, completing paperwork, signing off/executing, shipping, and similar activities.
- Use company proprietary software for research and data entry.
- Research, analyze and resolve problems in a timely manner.
- Consistently meet production and quality goals.
- Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department.
- Fax, email and reply to inquiries.
- Perform other duties, as necessary.
- As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule.
Job Requirements:
Education and Experience:
Minimum
- High School Diploma, General Educational Development (GED) or comparable completed educational certification.
- Proficient in using Microsoft Office or Google Suite products.
- Strong verbal and written communication skills.
- Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization
- Proven ability to organize and prioritize daily work.
Preferred but Not Required
- College degree or certification.
- Familiarity with automotive, titling or finance industry.
Workplace Environment:
- Fast paced, high volume, production.
- Perform routine and repetitive production work.
- Sit for lengthy periods of time.
- Prolonged exposure to computer screens.
- Primary schedule will be 8: 00AM – 4:30PM E ST/ 8:30am-5:00pm ET, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts.
- Ability to lift or push up to 35 lbs.
Company Overview
3i People has been providing staffing solutions in IT and professional services for over 20 years and has established a reputation for delivering top-quality talent to meet the unique requirements of their clients. We have developed a deep understanding of the industry and the evolving trends, which enables us to provide our clients with the most relevant talent. Additionally, our vast experience allows us to offer a personalized approach to staffing, catering to each client's specific needs.
Overall, 3i People's extensive experience and expertise in the staffing industry make us a reliable and trusted partner for companies looking for top talent. Our commitment to delivering high-quality services and using innovative technologies, such as Leap Tiger, further set us apart from our competitors. With our personalized approach and dedication to excellence, 3i People is well-equipped to help clients succeed in the ever-changing business environment.