Product Delivery Manager

The Product Delivery Manager will manage the onboarding of new websites for clients agencies onto the hub digital publishing platform.

JOB SUMMARY:

The Project Manager 2 is responsible for all aspects of the project over the entire life (initiate, plan, execute, control, close). Must be familiar with the project scope and objectives, as well as the role and function of each team member, to effectively coordinate the activities. Responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, providing technical guidance for custom applications to customers, and developing and managing a schedule to ensure timely completion of a project. Projects typically consist of onboarding state agency websites onto client's content management system, content quality assessments and consulting, and infrequent larger software development projects including external vendors. The most typical project size is between 200-700 hours of work total.

RESPONSIBILITIES:

Develops the project charter through review with key stakeholders. Confirm project scope, schedule, resources, risks, issues, assumptions, constraints and budget. Manages changes to project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance. Sets expectations in accordance with the project plan to ensure a common understanding and to align the stakeholders and team members. Implements approved actions and workarounds required to mitigate project risk events. Records customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (planning sessions, brainstorming, focus groups). Obtains project charter approval from executive sponsor and business owner. Follows project management methodology using standards, policies and guidelines set forth by client. Develops and manages project plan using standardized software. Obtains approval from the business owner in order to formalize the project management approach; and define the scope of the project based on the business need to meet the project expectation. Conducts project meetings; makes presentations to executive level participants. Advises supervision of issues affecting project status and offers solutions to solve issues. Captures lessons learned and process improvement documentation throughout project. Formalizes final acceptance for the project from the business owner/executive sponsor by ensuring that the delivered end-product and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations. Provides high-level technical guidance for a Drupal-based content management system and other products offered by the Office of Digital Services & Solutions. Performs all other duties as assigned.

CORE COMPETENCIES:

• Experience working with executive level management.
• Ability to use and provide guidance on project management practices and formal project management methodologies, disciplines and tools.
• Influencing or guiding multiple project stakeholders to achieve project success.
• Evaluating risk and defining appropriate risk management strategies for projects.
• Excellent oral and written communication skills are required.
• Must possess strong problem solving and conflict resolution abilities and experience in diplomacy.
• Working knowledge of Microsoft Office including MS Project. Experience with Atlassian products including Jira and Confluence for project tracking and documentation.