What are the responsibilities and job description for the Event CSR position at 3CDC?
Organizational Overview
The Cincinnati Center City Development Corporation (3CDC) is a tax-exempt nonprofit focused on revitalizing Cincinnati’s urban core, particularly the Central Business District and Over-the-Rhine. Partnering with the City of Cincinnati and the corporate community, 3CDC works to create a vibrant downtown through development, programming, and district management, supported by a team of roughly 185 full-time and 150 part-time staff.
3CDC At-a-Glance:
- 3CDC has contributed to more than $2B in development across Downtown and OTR, including civic spaces, mixed-income housing, and mixed-use projects.
- The organization manages nearly 700K square feet of commercial space, ~200 apartment units, and 5,900 parking spaces, generating $51M annually.
- 3CDC oversees seven civic spaces, hosting nearly 1,600 free events each year.
- 3CDC also manages the Downtown Cincinnati and OTR South Special Improvement Districts, providing clean and safe services, outreach, beautification, and marketing
Why Join Us?
At 3CDC, you’ll work in a collaborative and dynamic environment where no two days are the same. Your contributions will have a direct impact on the community, benefiting those who live, work, and visit downtown Cincinnati. This role offers valuable professional experience, opportunities for growth, and the chance to apply your skills in meaningful ways to help strengthen and enhance the city.
Job Summary:
The Customer Service Representative (Event CSR) is an hourly, seasonal position that assists the Operations teams and other seasonal staff in facilitating event beverage sales at 3CDC-managed civic spaces. CSRs are integral to our success at supplying a quality experience to each and every visitor to our public spaces. Primary responsibilities include bartending and bar support. The CSR is also responsible for adhering to company policies to maximize sales and minimize error, allowing public spaces to meet their revenue goals.
The Event CSR is responsible for working with the 3CDC staff to provide top level customer service to all visitors within our civic spaces and entertainment districts, achieve a mission of "class A" physical maintenance of our civic spaces and entertainment districts, and ensure safety for the residents and patrons of our civic spaces.
Tasks & Responsibilities:
- Ensuring each patron at our events has an enjoyable and safe visit by tending to all needs as directed by supervisors and coordinators.
- Assisting with event setup, beverage sales setup, beverage sales tear down, and event teardown.
- Deliver quality customer service experiences by appropriately addressing patron needs to increase guest satisfaction and drive sales.
- Drive traffic to our revenue generators by engaging patrons through communication, information, and hospitality.
- Operate POS register system for beverage sales, ticket sales, and/or merchandise.
- Prepare and serve beverages.
- Follow all loss prevention and cash handling policies and procedures, including completing transactions, making change, counting tills, securing cash and currency, and completing daily paperwork.
- Maintain the safety and cleanliness of employee bathrooms, offices, supply rooms, common areas, and beverage storage areas to support the efficiency of the civic spaces.
- Other duties as assigned.
Qualifications:
- Excellent customer service skills.
- Must be at least 21 years of age to serve alcoholic beverages.
- Ability to work extended and flexible hours including nights, weekends and holidays.
- Previous bartending, beverage service, hospitality, or customer-facing experience preferred.
- Experience operating point-of-sale (POS) systems preferred.
- Strong communication and interpersonal skills with the ability to engage guests in a friendly and professional manner.
- Ability to stand for extended periods of time.
Disclaimer:
This job description is not intended to be all inclusive. The employee will also perform other reasonably related business duties as assigned by their immediate supervisor and other management as required.
Salary : $51