What are the responsibilities and job description for the IT Support Technician (Field Dispatch - Tier 1) position at 3C Technology Solutions?
About Us
3C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting 500 clients statewide. Our team thrives in a culture built on trust, integrity, and commitment to excellence.
Why Join Us?
- 4-Day, 36-Hour Work Week - Enjoy better work-life balance
- Hybrid Work Environment - Split time between home, office, and client sites
- Competitive Benefits Package - Medical, Dental, Vision coverage
- 401(k) with Profit Sharing - Invest in your future
- Career Growth - Training, certifications, and promotion opportunities
A pre-employment substance screening and a clean driving record are required.
Job Overview
As an IT Support Technician (Tier 1 Field Dispatch), you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.
Key Responsibilities
- Provide onsite IT support for workstations, servers, networking, and software issues
- Respond to client calls and emails, diagnosing and resolving technical problems
- Install and configure computers, network equipment, servers, and peripherals
- Perform Windows and Mac OS troubleshooting and basic Linux server support
- Troubleshoot and upgrade Microsoft SQL databases
- Manage IT ticketing system (ConnectWise or similar) to log and track support requests
- Maintain and update technical documentation and user training materials
- Educate clients on best IT practices and software usage
- Assist with IT hardware setup, upgrades, and disposal
What We're Looking For
- 2 years of experience as an IT Support Technician, Help Desk Technician, or similar role
- Strong knowledge of Windows, MacOS, and basic Linux environments
- Familiarity with Microsoft Exchange, Active Directory, and Windows Server
- Basic networking skills - Configuring routers, switches, and troubleshooting connectivity
- Experience with RMM (Remote MonitoringManagement) tools preferred
- Ability to work independently and manage multiple tasks efficiently
- Excellent customer service, communication, and problem-solving skills
- Ability to lift and install IT hardware when required
Preferred Experience (Not Required, but a Plus!)
- Hands-on experience with ConnectWise or similar IT ticketing systems
- Experience in an MSP (Managed Services Provider) or IT consulting environment
- Exposure to virtualization technologies (VMware, Hyper-V, etc.)