What are the responsibilities and job description for the System Trainer - HRIS position at 3A Soft Inc?
Job Details
Position Summary
The System Trainer provides at-the-elbow support to clinicians, managers, and staff during system go-live and stabilization periods. This role is essential in ensuring a smooth transition to the new platform by offering real-time guidance and answering user questions across client s different entities, locations, and departments. Trainers will conduct rounds, support tabling efforts, and serve as approachable, knowledgeable resources for end users adapting to new technology.
Key Responsibilities
- Perform scheduled and ad hoc rounding across clinical and non-clinical areas to provide on-the-spot system support for areas that have been live since June 2025, and for sites going live December 2025 and January 2026.
- Offer at-the-elbow coaching for system users, including associates, clinicians, timekeepers, managers, and schedulers.
- Respond to questions and assist with navigation, transaction initiation information, and workflow clarification in real time.
- Reinforce key workflows, policies, and best practices to ensure accurate and efficient system use.
- Support tabling efforts for December 2025 & January 2026 go live staffing information tables, distributing quick reference guides, and promoting engagement during go-live.
- Identify common issues and escalate system or process concerns to the training and project teams.
- Maintain visibility and approachability on the units to build user confidence and foster adoption.
- Collaborate with super users and change enablement team to address training gaps or recurring challenges.
- Contribute to the continuous improvement of training materials, FAQs, and user resources.
Desired Skills & Qualifications
- Experience:
- 2 years of experience in system training, clinical informatics, or at-the-elbow support within a healthcare environment.
- Experience supporting technology rollouts (e.g., UKG, Epic, Workday, Kronos, ServiceNow) preferred.
- Knowledge & Skills:
- Strong understanding of healthcare operations and clinical workflows.
- Excellent communication and interpersonal skills; able to engage staff across nursing and administrative teams.
- Confident in explaining and demonstrating system functions to users with varying technical skill levels.
- Effective troubleshooting, problem-solving, and escalation skills.
- Proficient with Microsoft Office Suite and digital learning tools.
- Attributes:
- Patient, approachable, and empathetic with strong service orientation.
- Highly adaptable and calm under pressure in fast-paced clinical environments.
- Self-directed and organized, with attention to detail and follow-through.
- Team-oriented with a collaborative mindset.
Schedule & Travel
- Must be available for extended hours, including early mornings, evenings, or weekends during go-live and stabilization.
- Travel between hospital and clinic locations required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.