MANAGER IN TRAINING

Manager In Training
At Superior Rent To Own – Manager In Training:  Our Managers In Training play a pivotal role with our vision to enhance our customers rent to own experience. We expect our Managers In Training to be customer centric individuals that utilize enthusiasm and sales skills to assist customers with their wants and needs.

Expected Number of Hours: 45 per week

Managers In Training are responsible for the following expectations:

 Greet customers as they enter the store.

 Reflect Superior Rent To Own’s commitment to have the best products at great prices delivered by polite, professional and friendly people.

 Demonstrate high energy, enthusiasm and ambition to flourish in a fast-paced sales culture.

 Have resiliency and persistence to build our customer base by prospecting to new and existing customers via phone, the showroom floor and in your trade area.

 Be proficient at the Credit and Sales processes.

 Consistently achieve daily, weekly, and monthly goals in a sales based environment by enthusiastically greeting and assisting our customers attaining their wants and needs while knowledgeably answering their questions.

 Build great customer relationships by utilizing communication and customer service skills to ensure a greater customer retention and enhance the overall experience during customer interactions.

 Consistently seek and maintain knowledge of current products, pricing, sales promotions, flyers, policies, and sales programs with participation in meetings.

 Ensure customer files are set up and maintained properly at all times.

 As a Superior Rent To Own Manager In Training you must always represent yourself and our company in a polite and professional manner.

 Maintain the highest quality showroom presentation that creates a customer friendly sales environment and possess the ability to develop Sales Managers to assist you.

 Complete all other tasks assigned at the discretion of management.

Manager Trainee duties include but are not limited to:

 Sales and rental of furniture, appliances and electronics

 Customer account management and collections

 Inventory management

 Troubleshooting customer service calls

 Delivery and pick up of merchandise to and from customers' homes

 Cleaning and refurbishing of previously rented items

Superior Rent To Own will provide additional training to allow Managers in Training to:

 Have the opportunity to advance to Store and District Manager positions.

 Be able to explain the rental agreement and have a thorough understanding of how it works.

 Develop sales skills to help grow our customer base by learning to utilize the “7 Steps to Selling.”

 Successfully lead staff and daily operations of the store in the absence of the manager.

 Maintain repaired service and levels of product service to meet customer and Superior Rent To Own standards.

 Engage in continuous self-development with an emphasis on excellent customer service skills.

Managers In Training will assist in creating a culture of:

 Teamwork

 Commitment to Excellence in Customer Service

 Being Results Driven

 Developing Future Leaders

Education Requirements: High School Education

Experience Requirements: 2 years

Benefits include:

- Paid sick and personal days

- Employee purchase program

- Closed for major holidays (Holiday Pay included)

- Health, vision, and dental benefits

- Closed on Sundays!