What are the responsibilities and job description for the Dental Receptionist position at 360care?
Overview
This position is responsible for providing administrative support to our nursing home facilities, providers, and clinical teams on a daily basis.
Responsibilities
- Works daily with clinical field team to support patient care activities with our customers.
- Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
- Demonstrates a strong sense of urgency when responding to all request.
- Works proactively to anticipate need and support patients, facility, and clinical team.
- Manages branch calendar and ensures appropriate schedule for facility and clinical team.
- Protects interiority of service by assuring necessary documentation is part of patient records.
- Manages the coordination of visit in the 360care timeframe.
- Tracks and manages the production of dentures prosthetics.
- Understands a clinical emergency with an intention to triage patient with the most urgent need.
- Assist field team with monitoring equipment, supplies, and planned maintenance.
- Understands company insurance as demonstrated with patient extended care and warranty process.
- Operates teams efficiently and understands production versus cost for each dental visit.
- Verify, review, and follow up on all patient information.
- Works with facility to ensure all paperwork is completed in advance of visit.
- Balance and review daily production reports and monitors for solutions.
- Conducts routine audits of data input to assure integrity of daily work.
- Keeps Branch Manager / Dental operations Director informed of events that could affect the integrity of company.
- Daily report production numbers to Branch Manager.
- Responsible for completing and initiating documentation process for denture preauthorization.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guiltiness at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs duties as assigned.
Qualifications
- High school diploma required; college degree or experience preferred.
- Dental scheduling experience required.
- Dental office experience required.
- Strong computer skills required with proficiency in Microsoft Office
- Critical thinking/Solutions-based skills required for time sensitive environment.
- Strong time management skills required.
- Detail-oriented
- Ability to multi-task
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.