What are the responsibilities and job description for the Field Success Specialist position at 360 RAIN?
About 360 Rain
360 RAIN is an adaptive application system that includes an autonomous machine, infrastructure, and appbased control. The system autonomously delivers water, nutrients, and manure throughout the season while you adapt input selection, application rates, and timing to fit your operation.
Overview
As a 360 RAIN Field Success Specialist, your primary desk is in the field. This is a high-travel role meant for someone who thrives on solving problems hands-on and building relationships face-to-face. You’ll be on the road training new dealers and technicians through their first machine set ups and making sure sites are ready for success. During application season, you're traveling directly to problem sites to diagnose issues and provide solutions. But uptime is only half the job. Every dealer visit and customer interaction is a chance to deliver an experience worth talking about and we hold that standard as seriously as we hold machine performance. You'll leave every site with the machine running and the people behind it feeling supported, confident, and glad you were there. You'll also work closely with our engineering team to turn field learnings into documentation that will prevent others in the fleet from having similar issues.
Key Responsibilities
- Equipment Testing: Conduct hands-on testing of machine equipment to ensure functionality and reliability.
- Documentation Development: Create and update clear, user-friendly documentation for service processes and equipment installation procedures.
- Dealer Training: Travel to customer sites of our new dealers to lead and train the dealership technicians with machine installations and site setups to ensure maximum success of 360 RAIN.
- Team Collaboration: Work closely with the Sales Team and Engineering Team to troubleshoot issues and improve service processes.
- Customer Engagement: Travel to problem sites to diagnose issues, provide solutions, and educate the customer and dealer on the learnings.
- Learning and Growth: Actively participate in training opportunities and assigned projects to develop technical skills and knowledge of 360 RAIN’s products and services.
Education & Experience
- High school diploma or equivalent; additional technical or agricultural education is a plus but not required.
Knowledge, Skills & Abilities
- Strong mechanical aptitude and troubleshooting skills
- Excellent customer service and communication skills (phone and written)
- Solid understanding of the agriculture industry
- Self-motivated, dependable, and results-driven
- Strong time management and organizational skills
- Takes ownership and follows through
- Positive, team-oriented attitude
- Willingness to learn and adapt quickly
Travel
- Anticipated travel for this role will be 40-75% depending on season
- Some international travel assignments to Canada, Mexico, Europe, South America, South Africa, & Australia could also be expected.
Benefits
- Medical, Dental, Vision, Life and Disability, Accident and Critical Illness Insurance
- 401(k) plan with company matching contributions
- Paid Time Off
- Paid Holidays
Pay: $22.00 - $28.00 per hour
Work Location: In person
Salary : $22 - $28