What are the responsibilities and job description for the IVR QA Analyst position at 360 IT Professionals?
Company Description
We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US.
Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished .Net Architect.
Job Description
Role: IVR QA Analyst
Location: Dimondale, MI
Duration: 8 months (with a high possibility of extension)
Interview Type:-Skype/Webcam
Job Requirements / Desired Skills:
- 5 or more years of experience as testing consultant with emphasis on IVR, telecommunications and contact centre testing.
- Experience leading projects to completion.
- Candidate MUST possess excellent communication skills and be a self-starter.
- Working Experience in a formal SDLC/STLC process and testing methodologies; and adherence to good testing practices Expertise in planning, designing and execution of complex testing solutions including Functional, Regression, and End to End testing
- Proficiency in ID''ing Test Scenarios, Creating and update Test cases, Test data, Executing test cases, Logging & Tracking Defects
- Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s
- Must have previous IVR and interface testing experience, including skills based routing testing.
- Bachelor’s Degree in IT, or Business
- Excel and Rational Experience
- QA Certification Highly desired
- Excellent written and verbal communication skills.
Qualifications
IVR QA Analysis
Additional Information
I would love to talk to you if you think this position suits your interest.
If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance.
NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”