Hotel Front Desk Supervisor

This is a full-time position, which is generally scheduled for five shifts per week, including weekends, with two weekdays off.

Anticipated Schedule:

• Saturday–Sunday: 11:00 AM – 7:00 PM
• Monday–Tuesday: 7:00 AM – 3:00 PM
• Wednesday–Thursday: Off
• Friday: 2:00 PM – 10:00 PM

The schedule is subject to change based on business and operational needs. Flexibility to work morning, evening, and weekend shifts is required.

As the Front Desk Supervisor, you set the bar in delivering exceptional guest service while ensuring hotel and franchise standards. You work with the FOM or GM to mentor and instill these same high standards into all of your team. While you typically have the swing shift in order to work with both the AM and PM shifts you have the responsibility to oversee the training and coverage of the entire department including your Leads and Night Audit staff. You are often the key point person onsite for the department, working with the management team to drive Guest Satisfaction Scores, help manage the teams schedules and are also involved in their performance management.

Career Advancement Scholarships (Available)

• Full-time employees are eligible to participate in company-sponsored certification Hospitality-related programs, providing opportunities for professional growth and development.

Benefits

• Priority scheduling/hours, consistently up to 40hrs/week, may include occasional overtime. Full-time position, generally scheduled for 30–40 hours per week, depending on business needs. Additional hours, including occasional overtime, may be required. Overtime: time worked over 40 hours/week will be compensated in accordance with applicable law.
• Position qualified for consideration in the MIT (Manager In Training) program.
• Comprehensive Health, Vision and Dental Plans (for eligible full-time employees)
• Vacation Time
• Paid sick leave in accordance with WA state law
• 401(k) with employer matching
• Paid bereavement leave
• Parental leave in accordance with applicable federal and WA state laws, including PFML (based on eligibility)
• Rooms at discounted employee rates
• Additional benefits may apply; all benefits are subject to eligibility and change

Responsibility

• Training new team members.
• Scheduling.
• May assist with hiring, firing, and performance management of the front desk team in partnership with the Front Office Manager or General Manager.
• Checking guests in and out accurately, ensuring proper credit is obtained.
• Making reservations and upselling as appropriate.
• Ensuring proper handling of credit cards, cash and other forms of billing/payments.
• Answer phone calls, proficiently use the computer and other technologies.
• Ability to act as a concierge and perform your duties while always providing exceptional guest service.
• Constantly communicate with other shifts, departments and management in an accurate and respectful manner.
• Assume all other duties associated with a front desk associate.

WHAT YOU BRING

If you are ready to be successful in this role, you will have:

• Supervisory and front desk experience.
• Ability to be a great trainer and ambassador to the hotel and brand.
• Set a friendly, professional, and positive tone for the entire team to emulate.
• Able to provide friendly customer service skills, greet and assist guests with a friendly smile.
• Demonstrate effective verbal and written communication skills in English sufficient to perform the essential functions of the position.
• Have a detail-oriented attitude, a committed work-ethic and demonstrate reliable attendance and punctuality consistent with business needs and applicable law.
• Consistently be able to multitask and stay calm in stressful situations.
• Have an aptitude to work with computers.
• Be at least 18 years old.

360 Hotel Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.360 Hotel Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Employment is at-will and may be terminated by either party at any time

Job Type: Full-time

Pay: $22.25 per hour

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $22