What are the responsibilities and job description for the Operations Associate position at 360 CHICAGO?
Position Summary
The Operations Associate plays a key role in delivering an exceptional guest experience at 360 CHICAGO. This position is responsible for supporting daily operations, ensuring safety standards are upheld, and providing outstanding customer service to all visitors. The ideal candidate is energetic, detail-oriented, and thrives in a fast-paced, guest-focused environment.
Key Responsibilities
- Provide a welcoming and engaging experience for all guests
- Assist with daily operational tasks, including admissions, guest flow, and attraction support
- Ensure all safety procedures and guidelines are followed at all times
- Operate ticketing systems and handle guest transactions accurately
- Maintain cleanliness and organization of guest-facing areas
- Answer guest questions and provide information about the attraction, including features and experiences
- Support team members across different operational areas as needed
- Monitor guest behavior to ensure a safe and enjoyable environment
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, high-volume environment
- Flexible availability, including evenings, weekends, and holidays
- Ability to stand for extended periods and perform light physical tasks
- Positive attitude and team-oriented mindset
Preferred Skills
- Experience in tourism, attractions, or entertainment venues
- Cash handling or point-of-sale system experience
- Problem-solving skills and ability to remain calm under pressure