What are the responsibilities and job description for the Director of Client Access position at 360 Behavioral Health?
Director of Client Access
Location: Van Nuys, Hybrid
Job Type: Full-Time
Lead the Client Experience from Day One
At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.
If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!
Perks & Benefits – Right Up Front!
- Competitive compensation: $95,000K-$105,000K/year
- 7 Paid Holidays
- Paid Time Off/Sick Time
- Career development and advancement opportunities
- Fun and supportive company culture
- Expansive Health, Vision, and Dental plans for full-time partners
- 401(K) retirement savings program
- Mileage and phone reimbursement
- And so much more!
What You'll Do
- Lead the Care Navigation, Intake, and Authorizations teams.
- Improve the client journey from referral to service start.
- Monitor key performance metrics and drive operational improvements.
- Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
- Develop scalable workflows that support organizational growth.
- Coach, mentor, and develop high-performing leaders.
- Ensure compliance with payer requirements and organizational policies.
- Resolve escalated client access and authorization issues.
What You'll Bring
Required:
- Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
- 5 years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
- 3 years of leadership experience.
- Experience with insurance eligibility, authorizations, and healthcare documentation.
- Strong leadership, communication, and problem-solving skills.
Preferred:
- Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.
Make a Difference
Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change, apply today!
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360 Behavioral Health is an Equal Opportunity Employer
We provide reasonable accommodations for any part of the application or employment process. Please contact us at joinus@360bhmail.com for assistance.
We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.
Salary : $95,000 - $105,000