Assistant Property Manager - Residential Properties

36 Management is seeking a highly organized, dependable, and experienced Assistant Property Manager to manage the daily operations of multiple residential properties located in Chicago's Uptown and Rogers Park neighborhoods.

The ideal candidate must possess exceptional communication skills, outstanding organizational abilities, and strong management and leadership experience. This position requires someone who can confidently manage multiple responsibilities, communicate effectively with residents and staff, prioritize competing demands, and ensure that daily operations run smoothly.

We are looking for a proactive, detail-oriented professional who demonstrates accountability, sound judgment, and the ability to independently resolve issues while maintaining high standards of professionalism and resident satisfaction.

This position also includes direct oversight of the maintenance and janitorial departments, requiring strong delegation, staff coordination, and follow-through.

Key Responsibilities

• Responsible for overseeing the daily operations of multiple residential apartment buildings.
• Manage and supervise the maintenance and janitorial departments, ensuring staff members complete assigned responsibilities efficiently and according to company standards.
• Assign, prioritize, and monitor maintenance work orders, repairs, and preventative maintenance tasks.
• Coordinate janitorial schedules, cleaning assignments, and overall building upkeep.
• Manage staff performance, productivity, accountability, and timely completion of assigned tasks.
• Conduct regular property inspections to identify maintenance concerns, cleanliness issues, and necessary repairs.
• Coordinate and oversee outside contractors, vendors, and service providers.
• Maintain clear, consistent, and professional communication with residents, employees, vendors, and ownership.
• Respond promptly and effectively to resident inquiries, complaints, and maintenance concerns.
• Responsible for coordinating lease renewals, move-ins, move-outs, and resident communications.
• Responsible for rent collection follow-ups, delinquency management, and resident account administration.
• Prepare and distribute professional building notices, emails, and resident correspondence.
• Maintain accurate property records, maintenance documentation, and resident files using AppFolio.
• Ensure compliance with Chicago landlord-tenant ordinances, housing regulations, and company policies.
• Provide management with regular updates regarding property conditions, staffing, repairs, and operational concerns.
• Ensure properties consistently meet company standards for cleanliness, safety, appearance, and functionality.

Required Qualifications

• Previous residential property management experience preferred.
• AppFolio experience is required. Candidates must be comfortable navigating and utilizing the software for daily property management operations.
• Exceptional written and verbal communication skills are essential. Must communicate clearly, professionally, and effectively with residents, employees, vendors, and management.
• Outstanding organizational and time-management skills. Must be able to manage multiple properties, prioritize responsibilities, meet deadlines, and maintain accurate records.
• Strong management and leadership abilities. Must demonstrate confidence in supervising staff, delegating assignments, resolving conflicts, and holding team members accountable.
• Ability to work independently, take initiative, and make sound decisions in a fast-paced environment.
• Strong problem-solving skills and the ability to handle challenging situations calmly and professionally.
• Excellent attention to detail and consistent follow-through on assigned responsibilities.
• Knowledge of general building maintenance, preventative maintenance, and property operations.
• Familiarity with Chicago residential rental regulations and landlord-tenant laws.
• Proficiency with Microsoft Office, email, and general computer applications.
• Must own or have access to a car for daily travel between properties in Uptown and Rogers Park.

Benefits:

• Health insurance
• Paid time off