Customer Service Admin III

Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Chandler, AZ location. About Crane: Crane Aerospace & Electronics provides high-performance systems and components to the aerospace and defense sectors, powering a diverse range of applications from satellites and missiles to UAVs and next-generation aircraft. Our Crane Microwave division is renowned for its expertise in RF and microwave technologies, supporting critical missions with integrated microwave assemblies, GPS subsystems, and space-qualified components that are trusted by leading defense and aerospace original equipment manufacturers (OEMs). Job Summary: We are seeking a highly skilled and experienced Customer Service Administrator to join our team. In this role, you will play a critical part in supporting sales success by managing administrative activities for assigned customers. You will act as a key liaison between our company, customers, and regulatory agencies, ensuring seamless communication and exceptional service. This position involves both pre-award and post-award activities, requiring a proactive approach to problem-solving and relationship management. Customer Service Administrator Responsibilities: Review and negotiate customer purchase orders for compliance with policies and regulations. Manage purchase orders, ensuring timely and cost-effective fulfillment. Respond to customer RFQs with accurate pricing and delivery commitments. Enter and manage order details in the ERP system, providing acknowledgments to customers. Collaborate with sales and account managers to interpret contracts and agreements. Address past-due payments and recommend credit terms. Process warranty returns and ensure timely resolutions. Build and maintain strong relationships with strategic customers through regular communication. Administer customer portals for returns, credits, and corrective actions. Support accurate customer forecasts and ensure export compliance. Validate customer scorecards and align performance metrics. Coordinate new product shipments and milestone billings. Qualifications: Experience: 5-10 years in customer service or related roles. Knowledge: Strong understanding of business administration, export regulations, and ITAR compliance. Skills: Proficiency in ERP systems and Microsoft Office. Strong organizational, communication, and problem-solving abilities. Ability to work independently and collaboratively across departments. Experience with pricing, contracts, and customer portals. Eligibility Requirement: This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government. Additionally, as a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information. You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.cranemicrowave.com for more information on our company and great opportunities. We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value. In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status. At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful. Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement — as well as performance-based bonus programs for certain positions. Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-the-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.