Sr. Yardi Support Consultant (Commercial)

Sr. Consultant, Yardi Support (Commercial)

Location: Charlotte, NC

Type: Full-Time, Salaried - Exempt 

Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm)

Salary: $65,000 and up, DOE

About the Company

Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment. 

To learn more about 33Floors, please visit www.33floors.com.

About the Role

As a senior consultant, you’ll need advanced knowledge to assist clients with implementing, troubleshooting, training, and providing support for our clients using Yardi software. The ideal candidate has leadership experience, is a fast learner, has strong interpersonal and communication skills, strong analytical and troubleshooting skills, proven client management skills, is collaborative, innovative, and possesses the ability to make decisions and manage their own projects. This position will also provide assistance to employees and clients nationwide, in the UK, and in the APAC region, primarily via phone, email, and Teams  meetings. The nature of the assistance will vary and may include software setup, data import, user account creation, troubleshooting, triage of issues outside their area of knowledge to the appropriate technical levels, and guiding escalations.

Responsibilities

• Serve as the IT Subject Matter Expert for Yardi Voyager suites of applications, such as Yardi Elevate platforms, Yardi Cafe’s solutions, and other integrated applications (Procore, Argus, VTS, etc.)
• Apply business and technical expertise to support opportunity assessments in data analysis by identifying and documenting end-user needs, enabling informed decision-making and process improvement.
• Provide end-user support to internal (employee) and external (client) groups
• Ensure all activities undertaken are compliant with clients’ policies, procedures, and processes
• Contribute to the corporate knowledge base to provide standard resolution steps 
• Support team members as required
• Perform special assignments as requested
• Ability to document and understand processes
• Ability to schedule and attend client meetings
• Report status updates and risks to project management, senior management, and our clients
• Perform system and business process reviews to identify process improvements and make sound recommendations to clients
• Ability to effectively train clients and personnel, manage multiple tasks, and collaborate with all levels of the organization, internal and external
• Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed 

Qualifications

• Bachelor’s degree in computer science, finance, accounting, or related field of study, and/or at least 7 years of direct experience with Real Estate Operations and software. Previous experience in an on-site property management role is considered a plus.
• A solid background in system administration functions is required. 
• Experience in property onboarding or implementations is preferred but not mandatory.
• Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment.
• A high degree of proficiency and understanding of Yardi Voyager 7s, and Elevate products. Experience with Voyager 8 is preferred but not required.
• Ability to manage multiple priorities in a deadline-driven environment 
• Strong analytical and problem-solving skills; attention to detail; ability to make decisions and recommendations to multiple lines of the business
• Critical thinker with the ability to strategically change directions and make challenging assumptions and/or recommendations to implement new ideas and strategies
• Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role.
• A love for the organization and the ability to effectively manage projects and people
• Great people skills and a desire to work in a team-oriented environment
• Experience with 3rd party integrations (ex. Procure, Argus, VTS, etc.) is nice to have.

Preferred Skills

In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is capable of overcoming obstacles by exercising discipline to diagnose issues where no experience or knowledge is present and extensive research is required. Must enjoy working in a fast-paced environment with a dynamic small team.

Compensation

We offer a competitive compensation package, which varies DOE. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.