Senior IT Service Delivery

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: We are currently searching for a Senior IT professional to help guide our organization into the future. This highly visible role requires a strong understanding of critical issues and the ability to translate them into relevant, actionable steps. In this position, you will support various aspects of IT Service Management and IT Service Delivery, working across all levels of the organization to achieve strategic objectives. You will draw insights from data, prepare presentations, identify trends, and provide support, guidance, and advice to teams regarding key IT Service Management processes. Additionally, you will offer analytical support for a range of efforts, from small-scale needs to large, enterprise-wide initiatives. We are looking for high-energy professionals with the ability to collaborate effectively across geographically dispersed teams and organizational levels. Responsibilities This role requires that the candidate work with, and through, many others in the organization to succeed. Acting as a coach and advisor for IT resources, this Senior Professional helps individuals and teams understand and leverage key areas of IT Service Management. Responsibilities include: Serve as a global (or regional) service delivery point of contact, collaborating with cross-functional teams to drive transformative initiatives, provide escalation support for complex change or incident management issues, and ensure consistent, efficient IT service delivery across all areas. Use and update knowledge management repositories (e.g. Atlassian’s Confluence) Analyze simple to moderate issues and determine appropriate course of action. Aid in compliance and information security audits. Perform ad hoc analysis as requested generating insights using a variety of data sources. Research, analyze, and improve IT Service Management processes related to automated tools (e.g., Atlassian Jira, Atlassian JSM, Atlassian Confluence). Develop, maintain, and implement policies, standards, and procedures to support IT Service Management best practices. Job Qualifications: 5 years of experience with IT Service Management disciplines (e.g., change enablement, incident management, problem management, and disaster recovery). 5 years of experience gathering and analyzing data. 5 years’ experience in utilizing tools to extract data across disparate systems. 5 years’ experience in report development. Proficiency with standard business and database software (MS Office, Microsoft PowerPoint, MS Access, MS Excel, SQL). Extra consideration for experience with the IT Information Library v4.0. Extra consideration for ITIL v4.0 certification. High School Diploma or Equivalent; Bachelor's degree preferred or equivalent combination of education and experience. #LI-Hybrid Annual Pay Range: 78,200 - 105,600 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-01-13 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Click here to see a comprehensive list of our benefit offerings. Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. Privacy Policy Global Applicant Privacy Policy By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates Looking for a Remote role? Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India. Are you ready for a career with Cotality? We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships. Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today! Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@cotality.com or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at careers@cotality.com. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at careers@cotality.com. Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts. Cotality will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company. Please click here to view the Cotality Applicant Privacy Statement. By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Salary : $400