Operations Manager (Title & Operations Clerk)

Are you an incredibly organized professional looking for a career where no two days are exactly the same?

At 321 Drive, our motto is simple: "We want to hear your story, not your credit score." We are a locally-owned business with three locations across the Nashville area (Charlotte Ave, Nolensville Pike, and Madison). We help good people get reliable transportation, regardless of their past. We run a highly structured, transparent, and customer-focused operation.

Historically, our best hires come from OUTSIDE the automotive industry. We aren't looking for someone with decades of car dealership habits. We are looking for someone with extreme attention to detail, a great attitude, and the adaptability to help wherever the team needs it. If you have an administrative, banking, hospitality, or retail operations background, your skills will translate perfectly here—we will teach you the title and car business!

The Role: The Backbone of Our Office This is primarily an Administrative & Title Clerk position. You will be the master of details, ensuring our business runs smoothly behind the scenes. Your core day-to-day will involve:

• Processing vehicle titles, registrations, and state DMV documentation with absolute accuracy.
• Managing the highly detailed paperwork, funding, and compliance side of the business.
• Keeping the office organized, auditing files, and ensuring no detail slips through the cracks.

The "Flex" - We Need a Team Player! We don't want someone who just wants to hide in a back office. When the showrooms get busy, we need you to be our operational "Swiss Army Knife!" We will cross-train you to be helpful in other departments, including:

• Underwriting & Customer Service: Verifying income/residency and helping customers navigate their applications.
• Sales Support: Greeting customers, gathering info, answering phones, and keeping energy high when our sales team is slammed.
• Collections: Occasionally assisting with account management to keep customers on track.

Note: You must be adaptable and willing to float between our Charlotte Ave, Nolensville Pike, and Madison locations depending on where administrative support is needed most.

Who We Are Looking For:

• Hyper-Organized: You love checklists, auditing files, and keeping things in order. You catch mistakes other people miss.
• Adaptable: You don't get flustered when you have to stop your paperwork to go help a customer in the lobby.
• Tech-Savvy: You learn new software quickly and type efficiently.
• High-Potential OR Highly Experienced: We are open to hiring a hungry, organized learner to train up, OR a highly-skilled administrative veteran.

Compensation, Schedule & Benefits:

• Competitive Pay: $45,000 - $60,000 per year (Your starting pay is negotiable based entirely on your interview, your baseline skillset, and your experience level).
• Schedule & Flexibility (The Catch): We can offer some flexibility with hours for this position, but our ideal candidate is willing to work our standard schedule (Monday–Saturday with a weekday off, closed Sundays). Why? Because Saturdays are our busiest days, and we need your help supporting the team when the showroom is packed! Candidates available to work Saturdays will move to the front of the line.
• Comprehensive Health Benefits: Medical, Dental, and Vision insurance.
• Financial Wellness: HSA (Health Savings Account).
• Paid Time Off: PTO & Holiday Pay.

Ready to find a company that actually values your organizational skills? Apply today, and let's hear your story!

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What part of Nashville do you live in?
• We love hiring people from outside the car business. In 1-2 sentences, tell us what industry you are coming from and why you want to make a change.
• This role requires extreme attention to detail, but also requires jumping in to help customers face-to-face, especially on our busy Saturdays. In 1-2 sentences, please confirm if you are available to work Saturdays, and tell us about a time you had to juggle paperwork/admin tasks while also dealing with customers or interruptions.

Work Location: In person

Salary : $45,000 - $60,000