Front Desk Associate

We are seeking a dependable, guest-focused Front Desk & Guest Services Associate to serve as the first point of contact for guests and support daily hotel operations. This role is responsible for welcoming guests, managing reservations and check-ins, responding to guest needs, supporting breakfast service, maintaining public-area presentation, assisting with laundry and operational tasks, and helping ensure a safe, clean, and professional environment. The ideal candidate is friendly, accurate, calm under pressure, and comfortable working independently in a hands-on hotel setting.

Key Responsibilities

• Welcome guests, complete check-ins and check-outs, verify identification and payment information, issue room keys, and provide clear information about hotel services and policies.
• Answer phone calls professionally, provide accurate availability and rate information, create and modify reservations, and use a service-minded sales approach to convert qualified inquiries into bookings.
• Respond promptly to guest questions, requests, concerns, and service issues; document significant matters and escalate issues that require management attention.
• Maintain accurate reservation, room, payment, guest-note, and shift information in hotel systems.
• Handle cash, payments, keys, guest information, and assigned front-desk controls according to hotel procedures.
• Support breakfast service on assigned shifts, including setup, stocking, replenishment, cleaning, and safe preparation of approved items when directed.
• Help maintain a clean and welcoming lobby, front desk, breakfast area, pool area, patio, hallways, public restrooms, and other guest-facing spaces.
• Complete assigned property walks and report safety, security, cleanliness, maintenance, or guest-conduct concerns promptly.
• Assist with laundry, linen delivery, minor operational support, and limited maintenance tasks within training and authorization.
• Work a flexible schedule that may include mornings, evenings, weekends, holidays, and occasional overnight shifts.

Preferred Qualifications

• Previous hotel, front desk, guest services, retail, call-center, restaurant, or customer-service experience preferred.
• Friendly, professional communication skills with the ability to remain composed during busy periods or difficult guest interactions.
• Strong reliability, punctuality, attention to detail, and willingness to take ownership of guest and property needs.
• Ability to learn hotel systems, reservation procedures, key-programming equipment, identification scanning, email, and basic Microsoft Word and Excel functions.
• Basic cash-handling, arithmetic, and documentation skills.
• Ability to work independently, prioritize competing responsibilities, and recognize when to involve management.
• Comfort moving throughout the property, assisting with public-area presentation, breakfast service, laundry, and routine operational tasks.
• Availability for a variable schedule, including weekends and holidays.

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $16