What are the responsibilities and job description for the Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson position at 32 Hours per Week - Variable Shifts - Jackson - Henry Ford Health - Careers Careers?
Shift: Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.
GENERAL SUMMARY:
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
· Provide HFHS directory and information service to internal and external customers.
· Process short and long-range paging. Perform minor pager system diagnostics.
· On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
· Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
· Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center
Physicians:
· Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
· Process U.S. Postal and HFHS Inter-departmental mail.
· Maintain computerized database for internal HFHS management mailing distributions.
· Perform other related duties as assigned.
EDUCATION/EXPERIENCE REQUIRED:
High School Diploma or equivalent
One year of computer technology, data entry, and work processing skills.
One year of college course work in Business is preferred.