Sales & Operations Associate

We are seeking a dependable, professional, and highly adaptable Sales & Operations Associate to join our team. This is a hands-on, multifaceted position within an office furniture showroom and warehouse environment.

No two days will look exactly the same. The right person will be comfortable changing priorities throughout the day, working independently, and solving problems as they arise.

Key Responsibilities:

Sales & Customer Service

• Assist customers throughout the entire sales process, from understanding their needs to selecting appropriate office furniture, completing their purchase, and ensuring it’s delivered in a timely manner without issue.
• Provide professional, knowledgeable service for high-value furniture purchases.
• Build customer confidence and relationships through excellent communication, follow-up, and attention to detail.
• Answer customer questions regarding products, inventory, availability, delivery, and pickup.
• Coordinate internally to ensure customer orders are completed accurately and efficiently.
• Maintain a professional, welcoming showroom environment.

Inventory Control & Reporting

• Maintain accurate inventory records for showroom and warehouse merchandise.
• Complete inventory-related reporting and maintain organized documentation.
• Assist with periodic physical inventories and inventory reconciliation.
• Utilize Microsoft Excel and other computer-based systems to track and report inventory information.

Warehouse & Receiving

• Help oversee the day-to-day organization and operation of the warehouse.
• Receive, inspect, organize, and properly store incoming furniture and merchandise.
• Prepare products for customer pickups and outgoing deliveries.
• Safely move, load, unload, build, and reposition office furniture as necessary.
• Maintain an organized, safe, and efficient warehouse environment.
• Building furniture, repairing damaged furniture, and servicing old furniture is a large part of our business.

Delivery & Pickup Coordination

• Schedule and coordinate deliveries and customer pickups with outside parties.
• Troubleshoot scheduling or logistical issues when changes occur. Creative problem solving is huge!
• Occasionally delivering a chair or a small piece of furniture may be required.

Warehouse Staff Supervision

• Provide day-to-day direction and oversight to one warehouse associate.
• Clearly communicate daily priorities, assignments, and expectations.
• Provide additional guidance, structure, follow-up, and attention when necessary to ensure assigned work is completed properly.
• Help maintain a respectful, productive, and accountable working environment.

Qualifications:

Required

• Strong customer service and interpersonal skills.
• Comfortable conducting large-dollar and high-end sales transactions.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks when multiple needs arise simultaneously.
• Comfortable working in an environment where daily responsibilities and priorities frequently change.
• Proficient with Microsoft Word, Excel, and Outlook. Strong general computer skills and the ability to learn unfamiliar software without extensive instruction.
• Dependable, punctual, and willing to take ownership of responsibilities.
• Ability to safely perform the physical responsibilities of the position, including regularly handling heavy and bulky office furniture. Must be capable of lifting and/or moving items weighing 100 pounds safely, with appropriate equipment or team assistance where required.
• Ability to maintain a business casual appearance appropriate for working with customers and vendors.

Preferred

• Previous experience in a warehouse, furniture, retail, showroom, B2B, or high-value sales.
• Experience working in a small-business environment where employees frequently take on responsibilities outside a narrowly defined job description.

What Success Looks Like in This Position

The successful candidate will be someone who:

• Takes initiative and looks for what needs to be done next.
• Can shift smoothly from customer-facing work to operational or physical tasks.
• Remains organized even when several priorities compete for attention.
• Is comfortable making decisions and solving everyday problems.
• Treats customers, vendors, and coworkers professionally.
• Takes accuracy seriously, particularly regarding inventory and customer orders.
• Is willing to pitch in wherever necessary.
• Can provide consistent direction and accountability to another employee.
• Understands that working for a smaller, hands-on operation often means that "that's not my job" isn't part of the vocabulary.

Physical Requirements

This is not exclusively a desk or sales position. The employee will regularly work in both showroom and warehouse environments.

The position may require:

• Standing and walking for extended periods.
• Bending, reaching, pushing, pulling, carrying, and lifting.
• Moving large and awkwardly shaped office furniture.
• Safely handling items weighing 100 pounds or more, using proper assistance and material-handling equipment as appropriate.
• Loading, unloading, receiving, building, organizing, and staging furniture.

Schedule & Benefits:

One of the advantages of this position is a predictable schedule that allows for a strong work-life balance.

• No nights / weekends / major holidays
• Medical benefits
• Consistent daytime schedule

The Person We're Looking For:

We're looking for a versatile, capable person rather than someone who only wants to perform one specific function.

If you enjoy variety, are comfortable taking responsibility, can think on your feet, and take pride in seeing a job through from beginning to end, this position may be an excellent fit.

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• How good are you at multi-tasking?

Experience:

• Sales: 2 years (Required)
• Warehouse management: 2 years (Preferred)
• QuickBooks: 1 year (Preferred)

Ability to Commute:

• Hatfield, PA 19440 (Required)

Work Location: In person

Salary : $25