What are the responsibilities and job description for the CSR - Customer Service Representative position at 307 INSURANCE?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch client services.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to clients.
- Assist customers with policy updates
- Conduct outbound calls to follow up on customer feedback or promote new services.
- Maintain detailed records of customer interactions and transactions in the database.
- Collaborate with team members to enhance service delivery and improve processes.
- Uphold company policies and procedures while ensuring compliance with industry standards.
Experience
- Previous experience in customer service or call center environments is preferred.
- Proficiency in data entry and office software applications is essential.
- Multilingual skills are highly desirable; fluency in English is required.
- Strong phone etiquette with excellent verbal communication skills.
- Ability to handle challenging situations with professionalism and empathy.
- Experience in client services or customer support roles will be an advantage.
Join our team as a Customer Service Representative and contribute to creating positive experiences for our clients while developing your skills in a supportive environment.
Job Type: Full-time
Pay: From $30,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $30,000