What are the responsibilities and job description for the Legal Operations Manager position at 300 TBK Bank, SSB?
Join Triumph! At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better. Position Summary: The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company. Essential Duties & Responsibilities Contracting Queue Management Oversee the Company’s contracting dashboard and management queue in Salesforce and Docusign CLM. Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys. Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress. Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations. Legal Operations Responsibilities Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions. Coordinate discovery related to litigation impacting the Company’s Payments and Intelligence divisions. Assist with other legal operational tasks as requested by the Company’s General Counsel or other Company attorneys. Legal Process Improvement Evaluate and streamline legal processes, procedures, and workflows to remove barriers to execution, improve efficiency and productivity. Identify opportunities for automation and implement technology solutions to streamline legal operations. Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations. Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements. Legal Project Management: Oversee legal projects and initiatives, ensuring timely execution and successful completion. Define project goals, scope, timelines, and resource allocation in collaboration with legal teams. Monitor project progress, identify risks and obstacles, and implement appropriate mitigation strategies. Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners. Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.). Data Analytics and Reporting: Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance. Utilize data analytics to identify trends, patterns, and opportunities for improvement. Provide actionable insights and recommendations to drive informed decision-making. Other duties as assigned. Experience & Education Bachelor’s Degree in business or related field required 3-5 years of experience with legal contract operations and management in a corporate environment Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results. Strong understanding of legal operations, processes, and workflows. Experience with contracting processes and workflows preferred. Skills & Abilities Required Excellent analytical, problem-solving, and communication skills Proficient in business applications such as Microsoft Word and Excel, document management systems, and legal enterprise software. Strong change management skills; preferably experience in a global organization. Able to foster buy in from different stakeholders, regardless of their position in the company and inspire others to embrace new ways of working. Work Environment The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise (i.e. business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone. Specific vision abilities are required by this job due to computer work. Light to moderate lifting is required. Regular, predictable attendance is required. We offer Medical, Dental, Vision, Paid Time Off, 401k and much more. Go on. Do it. Apply Today! OUR BUSINESS Triumph is a financial and technology company focused on payments, factoring, intelligence and banking. We are pioneering solutions that serve the transportation industry. Through the Triumph brand, our customers gain unrivaled efficiency, transparent and secure transactions, and improved access to working capital. Through TBK Bank, we provide personal and business banking solutions that strengthen local communities and fortify our transportation business. We create value by driving businesses and communities of all sizes toward the future. We are proud to be an equal opportunity employer and we do not discriminate in recruitment, hiring, training, promotion, or other employment practices on the basis of age, race, gender, color, religion, national origin, disability, sexual orientation, veteran status, or any other basis that is prohibited by federal, state or local law. As a member of the Triumph team, you’re at the heart of an innovative, forward-thinking company that values collaboration, creativity and continuous learning. You’re not just an employee — you’re part of a team shaping the future. Being part of Triumph means striving for excellence while delivering with humility. OUR CORE VALUES Our long-standing core values are based on sound business practices and biblical principles. They flourish in our culture which helps our team members thrive, our customers succeed and our communities prosper. We commit ourselves to: Transparency Respect Invest for the future Unique is good Mission is more than money People make the difference Humility FOCUS ON SERVING OTHERS At Triumph, we strive to do the most good in the areas of greatest needs through our philanthropic endeavors. Our philanthropic vision is centered on four areas: Advocating for safety and justice Providing access to basic needs Supporting families Transforming communities