Sales Associate

Position Summary: The Sales Associate plays a key role in supporting the sales team by fostering client relationships and helping capture residential new home sales. This position assists in demonstrating product features, providing relevant information to potential home buyers, and delivering an exceptional customer experience. The Sales Associate also provides critical administrative support throughout the sales and contract process, ensuring accuracy, efficiency, and consistency. Unlike an entry-level sales assistant, this accelerated role provides the opportunity to curate the sale from start to finish. The Sales Associate works closely with Sales Professionals, assisting with Comparative Market Analyses (CMAs), guiding prospects through the buying journey, and gaining hands-on experience in the complete sales process. This position is designed as a development path toward becoming a Sales Consultant. Duties / Responsibilities: Provide extraordinary customer service and fully understand and communicate product offerings, building processes, financing plans, and the mortgage process to help guide prospects/buyers. Prepare accurate reports including competition analysis for all competitors in the division, as well as Sales and Traffic reports for the communities. Assist Sales Professionals in preparing Comparative Market Analyses (CMAs) to support pricing and sales strategies. Answer phones and schedule appointments for sales consultants. Greet potential home buyers and provide community brochures/information. Collate and maintain sales materials including brochures and literature. Ensure model home is clean and orderly (remove all trash, stock fridge, etc.). Timely open and close the model home, completing all checklists. Assist Sales Professionals with activities such as updating CRM systems. Maintain a customer satisfaction rating of 90% or above. Qualifications: HS diploma or equivalent required. Minimum of 2 years of sales experience required, ideally in a commission-based industry such as new home sales, luxury retail, fine goods, or automotive sales. Experience as a New Home Sales Assistant is strongly preferred. Excellent communication, organization, attention to detail, and diligence in following up with leads. Must be able to work evenings as needed, as well as weekends. Proficiency in MS Office, especially Excel and PowerPoint. Ability to multitask and manage various projects and deadlines simultaneously. Team-oriented, motivated, and committed to professional presentation (business professional attire required). Familiarity with CRM systems and practices is a plus. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: This job primarily operates on-site at home construction communities and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level at each community may be loud regularly. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk and hear; walk; use hands, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work: This is a full-time, nonexempt position. A nonexempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. The anticipated work schedule for this position will be set during normal Call Center hours of operation and determined by business need. Travel: Must be willing to travel dependent on company need to all Brohn locations. EEO Statement: Brohn is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Business Unit - Brohn Homes Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it’s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family’s dream.