Customer Success Technician

What will you do in this role? As a Customer Success Technician in our Denver Market.You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home. You will: Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production Conduct Demonstration and Verification walkthroughs with Customers before closing Deliver all homes with Zero Defects at the time of closing Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner Coordinate with the Community Teams and Support Center to maintain accurate records Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved Call and walk required inspections Create and manage multiple punch lists Maintain a clean job site for Trade Partners, Customers, and municipalities Cross-train with other Associates to learn new skills needed for advancement Take responsibility for the job site when other managers are absent Perform related projects as assigned Maintain compliance with all company policies and procedures You Have: Desire to learn about the residential construction industry Excellent organization and project management skills Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable Good verbal and written communication skills, including communication with internal and external customers. Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. Ability to hold oneself accountable and possess a high degree of self-awareness Valid driver’s license and reliable vehicle Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards. Know and understand the Core Values and adhere to all company policies and procedures. Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs. Other duties as assigned. You Might Also Have: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual in person attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Must be able to lift and carry up to 25 pounds. Must be able to talk, listen and speak clearly Benefits & Perks Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave Home purchase discount Tuition Reimbursement Expected Salary: $54,500-$62,500 Annual Salary - This position is eligible for additional performance incentives bonus opportunities CORE VALUES Earn Trust. Nothing works without it. Do Good. Be kind and collaborative. Promote equity and be welcoming to everyone. Drive Change. We must set the standard. Advance technology and sustainability, and implement visionary practices in all we do. Be A Home. We strive to be more than a place to work – where people have a sense of belonging, work-life balance, and a true career path. Open Doors. We are here to help our customers realize success, own homes they love, and create more opportunities for them down the road. All benefits are subject to qualification and hire dates. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Oakwood Homes is an Equal Employment Opportunity Employer and does not make employment decisions based on sex, including gender identity and pregnancy, color, race, religion, national origin, or age of 40 and older Exemption Justification: Exempt. Business Unit - Oakwood Homes Our passion is simple, and it's been our focus since 1956. We want to help people across America achieve the dream of homeownership. Today we build, sell, finance and insure our homes from coast to coast. Clayton is organized into six businesses that offer opportunities across multiple industries. Our success is in our team members - join our team and see how you can make us stronger. Corporate team members help support each business under the Clayton umbrella. This includes everything from our wellness team, internal audit, accounting/finance, digital marketing, legal, facilities and much more! We believe our strength is our people and we attract those who make us better. Our team members are encouraged to try new things, have a strong work-life balance and continue to grow their skill sets. We are in the middle of a digital transformation, and at Clayton Technology, our team members get that. Our collaborative and innovative culture encourages team members to grow to their full potential. With over 350 information technology team members, we help drive and support every business unit at Clayton by providing innovative technology solutions. Clayton Tech provides services to the entire company, including everything from strategy and planning to software development and IT operations. Clayton Home Building Group has more than 12,000 team members across the United States, currently building more than 45,000 homes per year. We are committed to providing quality, beautiful homes to families across America, and it’s all possible with the knowledge and expertise of our hardworking team members. More than 1,900 team members support Clayton Retail, with over 350 retail centers across the United States. Our home consultants help customers choose from hundreds of floor plans and customize a new home to meet their needs. Clayton Retail, alongside our eight other retail brands, sells more than 17,000 homes annually, as we help people achieve the American dream of homeownership. Clayton Connect, part of Clayton Home Building Group, is responsible for safely transporting our homes and making sure they arrive free of damage. More than 200 team members cover an average of 6,000 miles a day, knowing they are doing more than delivering a home - they are delivering a family’s dream.

Salary : $54,500 - $62,500