Customer Experience Advocate

About The Role: Arbor Homes is currently looking to hire a Customer Advocate for our Columbus and Cincinnati/Dayton divisions. This advocate would be based in Columbus, Ohio. Responsible for ensuring that buyers have a smooth, transparent, and positive journey from initials interest to post closing. Their role bridges the sales, construction and customer service to enhance satisfaction, build trust and drive referrals. Why Arbor? Are you looking for a dynamic career in a lively workplace committed to customer service? We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! What’s In It For You? Base Salary Bonus Opportunities Advancement Opportunities Exposure to Executive Leadership Team Outings and Company-Sponsored Volunteer Events 4 weeks of Paid Time Off! Access to Health and Life Insurance, 401(k), Paid Parental Leave, Company Discounts, etc. Leadership Academy - Training Programs for Professional Growth. What Will You Be Doing? Provide exceptional customer experience Interact with customers on the phone through the home buying process. Identify training content based on customer reviews (trends in what the customer is saying) Training and mentoring peers to maintain customer experience Follow-up to customers with negative reviews to make sure we have completed their request Perform trend analysis on Avid/NPS buyers experience survey Monthly travel between both Ohio divisions Minimal travel to Kentucky and Indiana markets Any other duties as assigned What Will You Bring? Strong communication and empathy Excellent organizational skills Multitasking and time-management skills, with the ability to prioritize tasks Solid written and verbal communication skills Professional attitude and appearance Proficiency in Microsoft Office Suite This is subject to change based on needs or if special circumstances should arrive. Arbor Homes is committed to creating an inclusive workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Arbor Homes participates in E-Verify Business Unit - Arbor Homes At Arbor Homes our mission is to build great neighborhoods and homes for people to celebrate life. What does that mean exactly? We believe everyone deserves a beautiful home to call their own and that’s what we’re building every day. Owning a home is a key part to our country’s success and wealth accumulation typically comes from the appreciation of your home. Opportunity - Provide Opportunity for our employees and develop talent Family - Dedicated to remaining a big little company and drive for an engaged team Customers - Provide a high-quality product, on time, at an exceptional value Ethics - Operate our business with absolute integrity, instilling trust in every part of the company Processes - Committed to be an operationally excellent organization, resilient and results driven Prospect Introduce Yourself