What are the responsibilities and job description for the Team Lead position at 3 Pepper Burrito Co.?
Job Summary
We are seeking a dynamic and energetic Team Lead to oversee daily operations within a vibrant, fast-casual environment. In this role, you will be the driving force behind delivering exceptional guest experiences, managing operations, and leading a team to success. Your leadership will ensure smooth shift management, uphold high standards of customer service, and foster a lively yet professional atmosphere. This is an exciting opportunity for someone passionate about hospitality, management, and team supervision to make a positive impact in a fast-paced setting.
Responsibilities
- Lead and supervise staff during shifts, ensuring excellent guest services and smooth operations
- Oversee, coordinating logistics and staff assignments for each shift.
- Delegate tasks effectively, and monitor team performance to meet operational goals
- Handle guest inquiries, resolve issues promptly, and ensure a memorable experience for all visitors
- Maintain accurate cash handling procedures and financial reports during shifts
- Write detailed reports on daily operations, incidents, and guest feedback to inform management decisions
- Support the recruitment, training, and development of team members to foster a motivated and professional workforce
Requirements
- Upbeat and friendly personality, with strong interpersonal skills.
- Demonstrated leadership skills with supervising or assistant manager experience preferred
- Strong background in management and guest services with excellent communication abilities
- Ability to manage shifts efficiently while maintaining high standards of customer service
- Experience with report writing, cash handling, and managing operational paperwork
- Knowledge of hospitality industry practices including managing customer expectations and supervising staff
- Previous experience in managing teams with supervising responsibilities is highly desirable
Join us if you’re ready to lead a lively team in an energetic environment where your leadership makes every guest’s experience unforgettable!
Pay: $16.55 - $18.55 per hour
Work Location: In person
Salary : $17 - $19